Overview

Every organization has a unique culture, but they all have one thing in common. Whenever they have a big change to make, powerful emotional forces in their culture appear, at first, to resist it. But there are other culture forces under the surface that can be potential sources of catalytic strength. The best leaders succeed by tapping those 'AEucritical few'AEu sources. Using an unusual, dialogue-based approach, Jon Katzenbach, author of the seminal The Wisdom of Teams (over 400,000 sold) shows how a sharp focus on just these elements reduces complexity and enables leaders to create profound cultural transformation and positive, lasting impact on performance. The critical few elements are: The critical few traits: the shared characteristics that are at the heart of people'AEos emotional connection to what they do. The critical few behaviors: people'AEos actions that would lead a company to succeed if they were replicated at greater scale. The critical few informal leaders: individuals whose emotional intuition and institutional trust make them valued guides for transformation, wherever they are on the org chart.

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9781974932238

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Jon R. Katzenbach is the founder of the Katzenbach Center, part of Strategy&, the strategy consulting group at PwC'AEi'AEuThe experts on organizational culture, teaming and informal organization'AEu. He is a managing director at PwC and has held high-level positions at some of the biggest consulting firms in the world, including Booz Allen and McKinsey, where he was a director and led their San Francisco and New York offices for 35 years. He is the author of three books, including the seminal The Wisdom of Teams (over 400,000 sold worldwide). James Thomas is a partner at Strategy& PwC based in Dubai, United Arab Emirates, and leads the Katzenbach Center in the Middle East. He worked extensively with organizations across industry sectors to understand and evolve their cultures in pursuit of their strategic goals. His client project experiences have enabled substantial development of the Katzenbach methodology. He holds a bachelor of science degree from Durham University. He lives in Dubai with his wife Sophie and three children. Sandy Weaver is an in-demand narrator with a background in film and stage acting.

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