Overview

Just how accurate a picture of your organization's condition can a purely finance-based analysis give? Perhaps more to the point, can it alone give a meaningful indication of how your company might fare in the future? Many organizations have been searching for alternatives among the measurement systems that exist worldwide. Most have concluded that, although many World Class best practice models have now been developed, the most credible are those that are contained within international award schemes such as the European and UK Quality Awards and the USA's Malcolm Baldrige National Quality Award. This book shows how to use these measures through regular and systematic self-assessment. It provides guidelines that will enable rraders to assess their own organization's performance, and includes a self assessment starter kit . The Corporate Self Assessment Handbook. will help European organizations to achieve improvements in competitiveness and effectiveness. Those wishing to win awards will also find it useful. This revised and updated edition of this book features: updates and news of quality award winners; five influential case studies on National Westminster Bank Plc, D2D Ltd, Post Office Counters Ltd, South Glamorgan County Council and Yellow Pages; benchmarking data to allow you to compare your performance with World Class Performers.

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...contains news and updates of quality award winners - Quality Today

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