The Consumer Learner: Emerging Expectations of a Customer Service Mentality in Post-Secondary Education

Author:   Dr. Gillian Silver ,  Dr. Cheryl A. Lentz ,  Dr Cheryl a Lentz
Publisher:   Lentz Leadership Institute, LLC
ISBN:  

9780982874042


Pages:   138
Publication Date:   06 January 2012
Format:   Hardback
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Our Price $65.87 Quantity:  
Add to Cart

Share |

The Consumer Learner: Emerging Expectations of a Customer Service Mentality in Post-Secondary Education


Add your own review!

Overview

"Anyone who has entered a college classroom in the last 5 years has recognized a clear transformation in the context of higher education. A dynamic revolution in practice and delivery is underway, and the implications of multi-faceted change are ripe for analysis. Administrators are increasingly charged with revenue production and institutional leadership. Faculty are experimenting with new andragogical models and advances in interactive technology. Students are embracing new modalities, as they strive to make curriculum immediately transfer able into industry. The Consumer Learner: Emergence and Expectations of a Customer Service Mentality in Post-Secondary Education examines the new reality and emerging patterns shaping the experiences of these three diverse, yet interconnected constituencies. This book provides a distinctive approach to the transformation of the higher education culture within the United States. Authors Dr. Gillian Silver and Dr. Cheryl Lentz, noted content experts, professors, and curriculum/program developers, explain that the contents will initiate an intensive dialogue about the implications and impacts on administrative structure, faculty practice, and learner outcomes. According to Dr. Lentz, ""This is a frank, encompassing work which has the capacity to ignite a national dialogue. We think the review will give voice to the significance of this evolving environment. The voices of experience leading this change will emerge."" Follow the authors on the Web: www.consumerlearner.com"

Full Product Details

Author:   Dr. Gillian Silver ,  Dr. Cheryl A. Lentz ,  Dr Cheryl a Lentz
Publisher:   Lentz Leadership Institute, LLC
Imprint:   Lentz Leadership Institute, LLC
Dimensions:   Width: 15.20cm , Height: 1.10cm , Length: 22.90cm
Weight:   0.361kg
ISBN:  

9780982874042


ISBN 10:   0982874049
Pages:   138
Publication Date:   06 January 2012
Audience:   General/trade ,  General
Format:   Hardback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Table of Contents

Reviews

Author Information

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions
Latest Reading Guide

RGJUNE2025

 

Shopping Cart
Your cart is empty
Shopping cart
Mailing List