Overview

To develop staff effectively, supervisors need consistent standards. This practical guide contains detailed samples of standard position functions complemented by objective and measurable assessment criteria - that can be adapted for use by all libraries. Standards for paraprofessional staff include public services, technical services and administrative jobs. Standards for professional staff include department heads/administrative tasks, public services (divided into reference, bibliographic instruction, online searching, Internet usage, interlibrary loan, government documents, and circulation/access services), and technical services (divided into cataloguing, acquisitions and systems automation). The manual also contains performance standards for student workers, a special section covering background and management issues (including EEOC and legal issues) of performance standards, a bibliography and an index.

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9781555702625

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