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9781949667066

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Dr. Marc Mancini brings to The CLIA Guide to the Cruise Industry a combination of academic analysis and a wealth of real-world industry experience. He began his career as a tour manager at 17 and became one of the industry's most successful and in-demand consultants and curriculum designers. His client list includes CLIA, Holland America Line, AAA, Norwegian Cruise Line, the Hawaii Visitors and Convention Bureau and Marriott. It's estimated that his training programs have reached over 300,000 travel professionals. The former Chairman of the Travel and Hospitality Department at West Los Angeles College, Dr. Mancini was named Educator of the Year by the International Society of Travel and Tourism Educators and received ASTA's Diamond Award as one of the seven most distinguished travel professionals in the history of Southern California. Dr. Mancini has authored eight books, produced and hosted 32 videos, created dozens of online training programs and published over 300 articles. His works have been syndicated by the Los Angeles Times and he has appeared on CNN, ABC's Good Morning America and Showtime. He holds a BA degree from Providence College and an MA, MS, and Ph.D. from University of Southern California.

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