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9781482249941

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Jessica Keyes is president of New Art Technologies, Inc., a high-technology and management consultancy and development firm started in New York in 1989. Keyes has given seminars for such prestigious universities as Carnegie Mellon, Boston University, University of Illinois, James Madison University, and San Francisco State University. She is a frequent keynote speaker on the topics of competitive strategy, productivity, and quality. She is a former adviser for DataPro, McGraw-Hill’s computer research arm, as well as a member of the Sprint Business Council. Keyes is also a founding board of director member of the New York Software Industry Association. She completed a two-year term on the Mayor of New York City’s Small Business Advisory Council. She currently facilitates doctoral and other courses for the University of Phoenix and the University of Liverpool. She has been the editor for WGL’s (Warren, Gorham & Lamont) Handbook of eBusiness and CRC Press’s Systems Development Management and Information Management. Prior to founding New Art, Keyes was managing director of R&D for the New York Stock Exchange and has been an officer with Swiss Bank Co. and Banker’s Trust, both in New York City. She holds a Masters of Business Administration from New York University and a doctorate in management. A noted columnist and correspondent with over 200 articles published, Keyes is the author of the following books: The New Intelligence: AI in Financial Services, HarperBusiness, 1990 The Handbook of Expert Systems in Manufacturing, McGraw-Hill, 1991 Infotrends: The Competitive Use of Information, McGraw-Hill, 1992 The Software Engineering Productivity Handbook, McGraw-Hill, 1993 The Handbook of Multimedia, McGraw-Hill, 1994 The Productivity Paradox, McGraw-Hill, 1994 Technology Trendlines, Van Nostrand Reinhold, 1995

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