The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Author:   Keith Dawson
Publisher:   Taylor & Francis Ltd
Edition:   4th edition
ISBN:  

9781578203055


Pages:   283
Publication Date:   20 November 2003
Format:   Paperback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center


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Overview

This edition features expanded coverage of the operational spread of: IP technology in small and mid-sized centres; the impact of the economy on an industry once thought to be ""recession-proof""; what to do when your vendor goes out of business; and the offshore, low labour cost revolution.

Full Product Details

Author:   Keith Dawson
Publisher:   Taylor & Francis Ltd
Imprint:   CMP Books
Edition:   4th edition
Dimensions:   Width: 15.20cm , Height: 1.60cm , Length: 22.90cm
Weight:   0.530kg
ISBN:  

9781578203055


ISBN 10:   1578203058
Pages:   283
Publication Date:   20 November 2003
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

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