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Author:   Lara Penin (Parsons School of Design, USA) ,  Alison Prendiville (Deputy Directior of C4D, LCC, University of the Arts, UK) ,  Dr Daniela Sangiorgi (Lancaster University, UK)
Publisher:   Bloomsbury Publishing PLC
Imprint:   Bloomsbury Visual Arts
Dimensions:   Width: 17.40cm , Height: 3.40cm , Length: 24.60cm
Weight:   1.200kg
ISBN:  

9781350330283

ISBN 10:   1350330280
Pages:   536
Publication Date:   22 January 2026
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   Manufactured on demand  
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Table of Contents

1. INTRODUCTION Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 2. PLURAL SERVICE & DESIGN COSMOLOGIES Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 2.1 Recognising other service worlds Main author: Yoko Akama, RMIT University, Australia; Suggested co-authors: Ricardo Sosa, Monash University, Australia; Tristan Schulz, University of Technology Sydney, Australia 2.2 The web of structures and meanings shaping services Main author: Miso Kim, Northeastern University, USA Suggested co-authors: Jeanette Blomberg, IBM Research, USA; Zoy Anastassakis, Universidade do Estado do Rio de Janeiro, Brazil 2.3 Multiple intersections across Service & Design Research Main author: Lia Patricio, University of Porto, Portugal Suggested co-authors: Stefan Holmlid, University of Linkoping, Sweden; Raymond Fisk, Texas State University, USA; Laurel Anderson, Arizona State University, USA 2.4 Service Design at the crossroad of multiple knowledge forms and epistemologies Main author: Alison Prendiville, LCC University of the Arts London, UK Suggested co-authors: Terry Irwin, Carnegie Mellon School of Design, USA; Noortje Marres, University of Warwick, UK 2.5 Service Design and Digital Transformations Main author: Paola Pierri, Democratic Society (Berlin), Germany Suggested co-authors: Lauren Tan, Deloitte Consulting, Australia, Dominic Campbell (on the move now) 3. A CRITICAL AGENDA FOR SERVICE DESIGN Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 3.1 Justice and Equality in Designing Services Main author: Lesley-Anne Noel, North Carolina State University, USA Suggested co-authors: Sasha Costanza-Chock, MIT, USA; Danah Abdullah, University of the Arts London, UK 3.2 Designing Service Work Main author: Lara Penin, Parsons School of Design, USA Suggested co-authors: Barbara Adams, Parsons School of Design, USA; Kathi Weeks, Duke University, USA 3.3 The Science and Politics of Participation in Service Design Main author: Shana Agid, Parsons School of Design, USA Suggested co-authors: Jakob Trischler, Karlstad University, Sweden; Mahmoud Keshavarz, University of Gothenburg, Sweden 3.4 Service Design at uncertain times Main author: Fabrizio Ceschin, Brunel University London, UK & Idil Gaziulusoy, Aalto University, Finland Suggested co-authors: Jerome Lewis, UCL, UK 3.5 A feminist agenda for Service Design Main author: Daniella Jenkins, The WOW Foundation, UK Suggested co-authors: Cheryl Buckley, University of Brighton, UK; Caroline Criado Perez (Invisible Women), UK, Lara Penin, Parsons School of Design, USA 4. CONTEXTUALISING SERVICES, SYSTEMS AND CHANGE Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 4.1 Positioning and paradigms of Service Design in organisations Main author: Eun Yu, Seoul National University of Science and Technology, Korea Suggested co-authors: Ileana Stigliani, Imperial College of London, UK; Ingo Oswald Karpen, Karlstad University, Sweden 4.2 A systemic perspective on Service Design Main author: Daniela Sangiorgi, Politecnico di Milano, Italy Suggested co-authors:Kaisa Koskela Huotari, Stockholm School of Economics, Sweden; Jennie Winhall, Rockwool Foundation Intervention Unit, Denmark; Mieke van der Bijl-Brouwer, TU Delft, Netherlands 4.3 Interrelations between service and policy design Main author: Sabine Junginger, Lucerne University of Applied Science, Switzerland Suggested co-authors:Katarina Wetter Edman, Örebro University Holding, Sweden; Emma Blomkamp, University of Melbourne, Australia; Gabriella Gomez Mont, Experimentalista, Mexico 4.4 Service Design and Social Change Main author: Tomas Markussen, University of Southern Denmark, Denmark Suggested co-authors:Daniela Selloni, Politecnico di Milano, Italy; Joyce Yee, Northumbria University, UK 4.5 Smart and always connected service platforms Main author: Eric Gordon, Emerson College, USA Suggested co-authors: Gabriel Mugar, IDEO Cambridge, USA; Shannon Mattern, The New School, USA 5. DEVELOPING SERVICE DESIGN PRACTICES AND APPROACHES Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 5.1 Embodied service design practice Main author: Frederick van Amstel, Federal University of Technology – Paraná, Brazil Suggested co-authors: Kristina Höök, KTH Royal Institute of Technology, Sweden; Johan Blomkvist Linköping University, Sweden 5.2 Toward a reflexive Service Design practice Main author: Josina Vink, AHO, Norway Suggested co-authors: Ahmed Ansari, Carnegie Mellon School of Design, USA; Marcus Jahnke, Verksamhetsledare Centre for Sustainable Urban Futures, Sweden 5.3 Community Design and public realm projects Main author: Sloan Leo, FLOX Studio, USA Suggested co-authors: Mari Nakano, Service Design Studio New York City, USA ; Adam Thorpe, UAL, UK 5.4 Dialogical approaches and plural voices Main author: Carla Cipolla, Federal University of Rio de Janeiro, Brazil Suggested co-authors: Indi Young, independent scientist, USA; Sarah Schulman, InWithForward, Canada 5.5 Digital ethnography and data Main author: Sara Pink, Monash University, Australia Suggested co-authors: Roberta Tassi, Oblo (consultant), Italy 5.6 Service Design Facilitation skills Main author: Kelly Ann McKercher, NSW Health Pathology, Australia; Suggested co-authors: Paola Trapani, Tongji University, China; Nicole Anand, Collectivist, USA; Reuben Stanton, Paper Giant, Australia 5.7 Service Design narratives Main authors: Janna DeVylder, Meld Studios, Australia Suggested co-authors: Francesca Piredda, Politecnico di Milano, Italy; , John Bruce, Parsons School of Design, USA 6. BUILDING FUTURES Introduction: Alison Prendeville, Lara Penin and Daniela Sangiorgi 6.1 Service Design futurizing Main author: Laura Forlano, ID IIT Chicago, USA Suggested co-authors: Stuart Candy, Carnegie Mellon University, USA; Tobias Revell, University of the Arts London, UK; Alix Gerber, Memorial Sloan Kettering Cancer Center, USA; Elliott P. Montgomery, Parsons School of Design, USA; Andrea Cooper, Connected Places Catapult, UK 6.2 Designing for Service Design education futures Main author: Anna Meroni, Politecnico di Milano, Italy Suggested co-authors: Lesley-Anne Noel, North Carolina State University, USA; Mauricio Manhaes, Savannah College of Art and Design, USA; Nicola Morelli, Aalborg University, Denmark 6.3 Designing Services as new forms of political participation Main author: Cameron Tonkinwise, University of Technology Sydney, Australia Suggested co-authors: Virginia Tassinari, Politecnico di Milano, Italy; Eduardo Staszowski, Parsons School of Design, USA; Lucy Kimbell, University of the Arts, UK 6.4 Service Design & (de)humanizing technologies Main author: Stefana Broadbent, Politecnico di Milano, Italy Suggested co-authors: Nicolas Cova, Geneva University of Arts and Design, Switzerland; Fabien Girardin, Near Future Laboratory, Spain; Martina Caic, Aalto University, Finland 6.5 Designing for a healthy society Main author: Peter Jones, OCAD University, Canada Suggested co-authors: Daniela Sangiorgi, Politecnico di Milano, Italy; Glenn Robert, King’s College London, UK; Julia Schaeper, London Doctoral Design Centre, UK, Lekshmy Parameswaran and/or László Herczegh, The Care Lab, Spain 7. CONCLUSIONS Alison Prendeville, Lara Penin and Daniela Sangiorgi

Reviews

This book is an essential read that will expand your views on the evolving landscape of service design. It offers critical perspectives and practical approaches to address contemporary global challenges, emphasizing a plural, ethical, and equitable practice. I highly recommend it for its critical and future-oriented perspective on service design, especially in addressing global challenges. * Shashank Mehta, National Institute of Design, India * If you’re curious about where service design is headed, this is the go-to book. It opens the door to a new generation of service design, exploring critical agendas through diverse voices of leading scholars and practitioners. Readers will be inspired to join this transformative movement. * Jung-Joo Lee, National University of Singapore, Singapore * Finally, a handbook that pushes Service Design beyond business and into the challenges that matter most—climate action, social justice, and systemic change, with real cases and solid research. An essential reference spanning multiple perspectives for those of us ready to make real impact. * Xenia Viladas, IE University, Spain *

This book is an essential read that will expand your views on the evolving landscape of service design. It offers critical perspectives and practical approaches to address contemporary global challenges, emphasizing a plural, ethical, and equitable practice. I highly recommend it for its critical and future-oriented perspective on service design. * Shashank Mehta, National Institute of Design, India * If you’re curious about where service design is headed, this is the go-to book. It opens the door to a new generation of service design, exploring critical agendas through diverse voices of leading scholars and practitioners. Readers will be inspired to join this transformative movement. * Jung-Joo Lee, National University of Singapore, Singapore * Finally, a handbook that pushes Service Design beyond business and into the challenges that matter most—climate action, social justice, and systemic change, with real cases and solid research. An essential reference spanning multiple perspectives for those of us ready to make real impact. * Xenia Viladas, IE University, Spain *

Author Information

Lara Penin is Professor of Transdisciplinary Design at Parsons School of Design, USA. She is a co-founder of the Parsons DESIS Lab research laboratory, a former director of the Transdisciplinary Design graduate program and a co-lead of the Graduate Minor in Civic Service Design. Lara is the author of An Introduction to Service Design: Designing the Invisible (Bloomsbury, 2018), and editor of The Disobedience of Design Gui Bonsiepe (Bloomsbury, 2021). Alison Prendiville is Professor of Service Design at LCC University of the Arts London, UK. Her work is transdisciplinary working with health and social care professionals, scientists, engineers, and anthropologists to facilitate and converge design with science and technology for the development of locally situated services and policy developments to address societal challenges. Along with Daniela Sangiorgi she edited the book Designing for Service (Bloomsbury, 2017). Daniela Sangiorgi is Professor at the Department of Design of Politecnico di Milano, Italy. She has been one of the first scholars studying service design and co-editor of two leading books (Design for Services, 2011; Designing for Service, Bloomsbury, 2017). She worked 8 years in the UK (ImaginationLancaster, Lancaster University). Her expertise is design for service innovation, with a focus on public services and healthcare. She is a member of Polimi DeSIS Lab (https://www.desis.polimi.it).

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