The Big Miss: How Organizations Overlook the Value of Emotions
Author:   Zhecho Dobrev
Publisher:   Business Expert Press
ISBN:  

9781637422564


Pages:   220
Publication Date:   30 August 2022
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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The Big Miss: How Organizations Overlook the Value of Emotions


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Author:   Zhecho Dobrev
Publisher:   Business Expert Press
Imprint:   Business Expert Press
Weight:   0.333kg
ISBN:  

9781637422564


ISBN 10:   1637422563
Pages:   220
Publication Date:   30 August 2022
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

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Zhecho Dobrev has devoted his career to the art and science of customer experience management. He is one of the leading principal consultants in Beyond Philosophy, whom the Financial Times have ranked as one of the top consultancies for the last four years.Zhecho's thought-leadership in the field is ingrained in practice. For more than 10 years, Zhecho has been helping many of the world's most renowned organizations improve their customer experience including American Express, FedEx, and Caterpillar.

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