The Big Book of Customer Service Training Games
Author:   Peggy Carlaw ,  Vasudha Deming
Publisher:   McGraw-Hill Education - Europe
ISBN:  

9780070779747


Pages:   224
Publication Date:   16 October 1998
Replaced By:   0077114760
Format:   Paperback
Availability:   Out of stock   Availability explained


Our Price $66.00 Quantity:  
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The Big Book of Customer Service Training Games


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Full Product Details

Author:   Peggy Carlaw ,  Vasudha Deming
Publisher:   McGraw-Hill Education - Europe
Imprint:   McGraw-Hill Professional
Dimensions:   Width: 18.80cm , Height: 1.30cm , Length: 23.40cm
Weight:   0.398kg
ISBN:  

9780070779747


ISBN 10:   0070779740
Pages:   224
Publication Date:   16 October 1998
Audience:   Professional and scholarly ,  Professional & Vocational
Replaced By:   0077114760
Format:   Paperback
Publisher's Status:   Unknown
Availability:   Out of stock   Availability explained

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Reviews

50 creative activities that teach the basics of treating customers with respect, listening well, smoothing ruffled feathers and many other skills for serving customers. Entertaining games for anyone who manages front-line service workers such as salespeople, customer service representatives and helpdesk personnel. Most games take just 15-30 minutes and there are reproducible participant handouts and worksheets. (Kirkus UK)


Author Information

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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