Overview

This work is about combining the commitment of people and control of business processes to achieve sustainable long term business success. Peter Wickens' book combines innovative thinking about organizations with substantial practical experience. Since it was first published the ideas have been much debated. These are now available in paperback in a fully revised and updated edition. The work is intended for chief executives, managers, consultants, and students on a range of Business and Management courses, including organizational behaviour and change management, MBA and post-experience short courses. It should also be useful to university and business school libraries, academics and researchers in business.

Full Product Details

9780333735800

Table of Contents

Reviews

'...this book is the Rosetta stone for serious business practitioners. It bridges the superficial journalism on the techniques of our time (e.g. Kaizen, Total Quality Management, cross-functional teams, empowerment, business re-engineering) and the foundational philosophy and operating systems that translate these ideas into action. The author's grounded experience radiates throughout the book and sets it apart from more cursory treatments of consultants and academics.' - Richard T. Pascale '...this remarkable book dispels the myths, answers the critics and points the way forward - towards the Ascendant Organisation. Wise practical advice from one who has done it - don't miss it.' - Daniel T. Jones '...Wickens provides both theoretical and eminently practical guidance to achieving total quality management - the internal ascendancy which creates long-term external success. - Robert Heller

'...this book is the Rosetta stone for serious business practitioners. It bridges the superficial journalism on the techniques of our time (e.g. Kaizen, Total Quality Management, cross-functional teams, empowerment, business re-engineering) and the foundational philosophy and operating systems that translate these ideas into action. The author's grounded experience radiates throughout the book and sets it apart from more cursory treatments of consultants and academics.' - Richard T. Pascale '...this remarkable book dispels the myths, answers the critics and points the way forward - towards the Ascendant Organisation. Wise practical advice from one who has done it - don't miss it.' - Daniel T. Jones '...Wickens provides both theoretical and eminently practical guidance to achieving total quality management - the internal ascendancy which creates long-term external success. - Robert Heller

'...this book is the Rosetta stone for serious business practitioners. It bridges the superficial journalism on the techniques of our time (e.g. Kaizen, Total Quality Management, cross-functional teams, empowerment, business re-engineering) and the foundational philosophy and operating systems that translate these ideas into action. The author's grounded experience radiates throughout the book and sets it apart from more cursory treatments of consultants and academics.' - Richard T. Pascale '...this remarkable book dispels the myths, answers the critics and points the way forward - towards the Ascendant Organisation. Wise practical advice from one who has done it - don't miss it.' - Daniel T. Jones '...Wickens provides both theoretical and eminently practical guidance to achieving total quality management - the internal ascendancy which creates long-term external success. - Robert Heller

Author Information

PETER D. WICKENS had over 30 years of top executive experience in British, American and Japanese multinationals. Since leaving Nissan in early 1995, Peter had become Professor and President of the Centre for Achievement in Manufacturing and Management at the University of Sunderland. He was also a Vice President of the Institute of Personnel and Development and he wrote, lectured and consulted widely. He was Honorary Professor at Kingston University Business School.

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