Overview

In a world shaped by constant change, complexity is no longer the exception-it is the environment in which organizations must learn to think, decide, and act. In this compelling book, the author draws on the systemic approach to address a fundamental challenge: how to manage within complexity and lead transformation with clarity, coherence, and purpose. Through the innovative framework of Adaptive Control by Reference Model, he offers a powerful method for understanding organizational dynamics, conducting meaningful diagnosis and supporting lasting transformation. Blending conceptual depth with practical application, this book provides readers with adaptable methodological tools to strengthen: individual and collective responsibility collaboration and shared understanding a broader, more integrated vision of organizations and their environments To bring these ideas to life, the book explores three rich and timely case studies: Hospitals - responding to emergencies and managing patient flows Food safety systems - protecting public health and preventing risk Educational institutions - governing effectively in complex environments More than a management expert, the author is a forward-thinking voice on the organizations of tomorrow. Drawing on a career that bridges systems engineering and academic leadership, he presents a bold and deeply human conviction: that the systemic approach is essential to building organizations that are more resilient, more adaptive, and more connected to the world around them. Insightful, practical, and inspiring, this book is an essential guide for leaders, educators, researchers, and practitioners who seek not merely to cope with complexity, but to transform it into a source of innovation and opportunity.

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