Overview

AI sounds promising. But in the hotel world, it rarely delivers. This book shows you how to change that. The AI Literacy Playbook for Hoteliers provides a clear roadmap for leveraging artificial intelligence to save time, mitigate burnout, and deliver enhanced guest experiences. Written for hotel leaders who need results, not buzzwords, this guide shows how to move from scattered experiments to practical, lasting change. Inside, you'll learn how to audit your team's real work, pinpoint AI-ready tasks, and build habits that lead to measurable impact. This is not about theory. It is about workflow. You will discover: How to use tools like ChatGPT and Copilot across departments How to train your team to use AI with skill and judgment How to lead your hotel toward strategic AI adoption without losing the human touch Michael J. Goldrich brings two decades of hotel experience and AI research to this practical guide. Based on real hotel teams, pilot programs, and firsthand implementation, this playbook delivers what most AI books do not: a usable system built for hospitality. If you are tired of AI hype and ready to make it work for your hotel, this book belongs on your desk.

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