Overview

What if your normal response to difficult conversations was respectful candor rather than avoiding or overreacting to them? What would happen if this pattern become your organizational norm? Most of us avoid difficult accountability conversations much less have a habit of effective candor when we need it most. Many of us overreact when we need to take action. This damages the relationship and makes a change in behavior all the more difficult. This book teaches you how to consistently influence others when they behave badly, aren't meeting expectations, or didn't meet a commitment. It's a habit that can change relationships and eventually create a culture of accountability that thrives on respectful candor and clear accountability that originates from healthy conversations. This book helps you - Have a productive commitment conversation where expectations are set or reset - Speak up to anyone in a way that effectively communicate a viewpoint and influences others - Plan for a productive conversation when you see a gap or issue - Establish mutual purpose and respect to keep the lines of communication open - Use natural consequences to motive rather than rely on positional power - Get a ""derailed"" conversation back to a productive dialogue - Create a habit, an instinctual response, to engage others productively rather than default to old patterns of avoidance or overreaction.

Full Product Details

9781511647588

Table of Contents

Reviews

Author Information

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available