Overview

The perfect bridge to assist the accidental trainer in moving from the panic of being asked to teach 'because you know the system so well' to the satisfaction of successful knowledge transfer. A must read. --Suzy Johnson, Course Manager, AT&T The Accidental Trainer is a practical guide for the multitude of computer experts who have fallen into the role of computer trainer accidentally. As the resident experts on the latest word processing programs or the newly installed sales tracking software, most people who train others to use computers have little or no training experience. With checklists, questionnaires, and other hands-on tools, this book provides anyone with tools to bridge the gap between people and technology to create computer training that is clear, concise, and effective. You'll learn how to: Build bridges between people and computers Create a blueprint for computer training Assess the learners Check your training results

Full Product Details

9780787902933

Table of Contents

Reviews

A guide for helping the resident computer expert become the resident computer trainer. If you are making this transition, then The Accidental Trainer should be on your shelf. — Bill Coscarelli, director, Hewlett-Packard World Wide Testing Center

"""A guide for helping the resident computer expert become the resident computer trainer. If you are making this transition, then The Accidental Trainer should be on your shelf."" —Bill Coscarelli, director, Hewlett-Packard World Wide Testing Center"

A guide for helping the resident computer expert become the resident computer trainer. If you are making this transition, then The Accidental Trainer should be on your shelf. -Bill Coscarelli, director, Hewlett-Packard World Wide Testing Center

Author Information

ELAINE WEISS has spent the past fifteen years helping people and technology work together. Her company, Educational Dimensions, designs training and nontraining strategies to improve the performance of people who work in automated work environments.

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