Overview

So, you want to open a luxury hotel for cats? You visualise individually-themed rooms, each with a lovely little name plaque, coordinated bedding and toys, and you can't wait to start a perfectly curated social media account. But, when you are suddenly covered in something unsightly or when the delightfully varied (frequently testing) personalities of your guests are on full show at the most inconvenient time, only a good (slightly warped) sense of humour will get you through. This A-Z glossary offers a light-hearted but honest peek behind the curtain for cat owners too, who will learn to appreciate what staff go through (alongside the obvious perks of cuddling all those precious fur-babies). For those working in animal care, it will strike a few all-too-familiar chords and vindicate the complex emotions (fond exasperation) that can only be explained with #IYKYK. For you dreamers, it may inspire you to rise to the challenge... or feed your business plan immediately into the shredder!

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