The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer
Author:   Blake Morgan
Publisher:   HarperCollins Focus
ISBN:  

9781400245956


Pages:   256
Publication Date:   15 August 2024
Format:   Hardback
Availability:   In Print   Availability explained
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The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer


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Author:   Blake Morgan
Publisher:   HarperCollins Focus
Imprint:   HarperCollins Leadership
Dimensions:   Width: 15.80cm , Height: 2.30cm , Length: 23.50cm
Weight:   0.385kg
ISBN:  

9781400245956


ISBN 10:   1400245958
Pages:   256
Publication Date:   15 August 2024
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Blake Morgan is a leader in customer experience. As a keynote speaker and customer experience futurist, she has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Omron, Verizon, and many other organizations. She is also an adjunct faculty member of the executive MBA program at Rutgers Business School and a guest lecturer at Columbia University. Her first book is More is More: How the Best Companies Work Harder and Go Farther to Create Knock-Your-Socks-Off Customer Experiences. Blake contributes to Forbes, Harvard Business Review, and Hemispheres magazine. Additionally, she hosts The Modern Customer Podcast and a weekly customer experience video series on YouTube.

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