Overview
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
Full Product Details
Author: Janet Metzger ,
Todd Duncan ,
Christopher Grove ,
Deb Duncan
Publisher: Gildan Media Corporation
Imprint: Gildan Media Corporation
Edition: Library Edition
ISBN: 9798200587919
Publication Date: 01 April 2019
Audience:
General/trade
,
General
Format: Audio
Publisher's Status: Active
Availability: Available To Order
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Author Information
Janet Metzger, an Earphones Award-winning narrator, has performed as a stage, television, voice, and film actor and as a jazz vocalist in hotels and supper clubs. For five years she was the voice of Headline News, now HLN, during which time she also promoted features and news stories for CNN and CNN International. She is a graduate of Florida State University. Todd Duncan has earned a transformative reputation worldwide as a top trainer, motivator, and personal coach for business professionals in the sales, mortgage, real estate, and financial services industries. Todd's influence in the peak-performance world impacts more than 250,000 people annually around the globe, and he has personally coached some of the world's top-producing sales professionals. Todd is the author of several books, including the New York Times bestsellers Time Traps: Proven Strategies for Swamped Salespeople and High Trust Selling: Make More Money in Less Time with Less Stress. His books are in forty-four languages with more than one million copies in print. Todd has been featured in the New York Times, the Wall Street Journal, the Los Angeles Times, the Seattle Times, Entrepreneur magazine, and SUCCESS magazine, and on the Success Network, The Dave Ramsey Show, and FOX News, among other media outlets. Christopher Grove is an actor, writer, and audiobook narrator. His narrations include Eye of the Storm, The Quantum Enigma, and the Right Kind of Crazy. Deb Duncan is president of American Television Ventures. She has been a pioneer in the direct response television industry. Starting in college, she was a producer of Everybody's Money Matters on the Lifetime Television Network. She has written, produced, and directed more than one hundred direct response TV programs. She has great insights on how to frame your message and how to get people to respond. Deb is the author of two children's fairy tales, A Thousand Princes and Mrs. Prince, as well as several screenplays.
