Overview

At a time when primary care has never been busier, the ability to assess effectively by telephone is vitally important. By understanding the problems of this demanding and risk-prone area, clinicians are better able to balance patient needs with workload demands and access to face-to-face appointments. This book provides GPs, practice nurses and out-of-hours workers with a practical guide to what is required when undertaking triage or consultations on the telephone. Using real-world examples throughout, the book offers: A step-by-step guide to the basic principles of telephone assessment A summary of the potential pitfalls and how to avoid them Guidance on how to quality-assure each call before concluding safely Protocols to use for every call Telephone Assessment in Primary Care is based around the author’s personal experience working in clinical telephone services. In addition, her work running training courses on telephone triage and consultation helps her to highlight common problems and provide practical solutions.

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9781914961366

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Reviews

Helpful structured training in telephone skills ‘Read book after having RCGP course with the author which was very helpful and immediately implementable into practise. Fantastic for improving confidence, knowledge and safety of telephone specific consultation skills. Easy to read and concise it covers all salient points including previously not considered safety ramifications when consulting over the phone. Would highly recommend to GPS, GP trainees and other professionals carrying out primary care telephone triage.' Amazon reviewer A brilliant book ‘As a GP trainee, I found this book a gold mine. It is easy to read and full of wisdom, yet it helps you understand and mitigate risk during telephone assessments and consultations. This has given me confidence in structuring my consultations.' Amazon reviewer Good knowledge update ‘Very useful for improving your skills on telephone consultation. Goods tips and key points that are practicable.' Amazon reviewer Excellent read! ‘I felt this book was well structured and an easy read. The information was very concise and informative and extremely relevant in everyday practice and a must read if you anyone working in Primary care.' Amazon reviewer Reading between the lines ‘Easy read, gives great awareness of your verbal skills, tone, question set, and listening skills. Recommended to those new to telephone triage.' Amazon reviewer

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