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9781914961366

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Helpful structured training in telephone skills ‘Read book after having RCGP course with the author which was very helpful and immediately implementable into practise. Fantastic for improving confidence, knowledge and safety of telephone specific consultation skills. Easy to read and concise it covers all salient points including previously not considered safety ramifications when consulting over the phone. Would highly recommend to GPS, GP trainees and other professionals carrying out primary care telephone triage.' Amazon reviewer A brilliant book ‘As a GP trainee, I found this book a gold mine. It is easy to read and full of wisdom, yet it helps you understand and mitigate risk during telephone assessments and consultations. This has given me confidence in structuring my consultations.' Amazon reviewer Good knowledge update ‘Very useful for improving your skills on telephone consultation. Goods tips and key points that are practicable.' Amazon reviewer Excellent read! ‘I felt this book was well structured and an easy read. The information was very concise and informative and extremely relevant in everyday practice and a must read if you anyone working in Primary care.' Amazon reviewer Reading between the lines ‘Easy read, gives great awareness of your verbal skills, tone, question set, and listening skills. Recommended to those new to telephone triage.' Amazon reviewer

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