Overview

Much has been written on telecommunications regulation, but little has been written on the actual processes used in regulation. Using unprecedented access to the key actors inside the UK Office of Telecommunications (OFTEL), this book tells for the first time how telecommunications regulation works on the inside. It provides a novel insight into the dynamic process of regulation in the United Kingdom - a pioneer in the development of regulatory institutions and practices. It includes a significant re-evaluation of key regulatory issues including: the importance of culture in the decision-making process the role of information in regulation the interdependence of regulators with others accountability the comparative roles of individuals and organisations within regulation. Drawing on direct observation the book highlights the importance of cultural and social variables, alongside the more recognised parameters of legal and economic conditions in shaping effective regulatory action. The book is based on empirical research carried out within the Office of Telecommunications which draws on methods from anthropology, public administration and socio-legal studies.

Full Product Details

Author:   Clare Hall ,  Christopher Hood ,  Colin Scott
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Dimensions:   Width: 13.80cm , Height: 1.90cm , Length: 21.60cm
Weight:   0.453kg
ISBN:  

9780415199490

ISBN 10:   0415199492
Pages:   262
Publication Date:   16 December 1999
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Part I: Introduction1. Ducts, poles and holes in the ground: the inner world of telecommunications regulation 2. The archaeology of a regulatory regime Part II: Culture and regulation3. Peculiar place, peculiar culture: organising and structuring the regulatory office Part III: The absolutist myth in regulation4. 'Oftel c'est moi': the role of the individual DGT 5. Oftel in space: interdependence and accountability Part IV: Decision-making6. Regulatory decision styles 7. Price controls and numbering administration: Cartesian-bureaucratic issue-processing episodes 8. Regulating anti-competitive conduct and not regulating hotel phone pricing: adhocratic-chaotic issue-processing episodes 9. Complaint-handling, licence enforcement and anti-competitive conduct II: bargaining-diplomatic issue-processing episodes Part V: Lessons learnt10. Regulatory science, regulatory policy and possible regulatory futures Epilogue - OFTEL's fourth life-stage? New director general, New Labour, new rules of the game Glossary Bibliography

Reviews

'An excellent, thorough and well-researched contribution. - Doug Pitt, Telecommunications Policy 25 (2001) 271-276

Author Information

Clare Hall, Colin Scott, Christopher Hood

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