Technologies of Consumer Labor: A History of Self-Service
Author:   Michael Palm (University of North Carollina Chapel Hill, USA)
Publisher:   Taylor & Francis Ltd
ISBN:  

9781138186477


Pages:   186
Publication Date:   10 November 2016
Format:   Hardback
Availability:   In Print   Availability explained
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Technologies of Consumer Labor: A History of Self-Service


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Author:   Michael Palm (University of North Carollina Chapel Hill, USA)
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Dimensions:   Width: 15.20cm , Height: 1.50cm , Length: 22.90cm
Weight:   0.385kg
ISBN:  

9781138186477


ISBN 10:   1138186473
Pages:   186
Publication Date:   10 November 2016
Audience:   College/higher education ,  Tertiary & Higher Education ,  Undergraduate
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

"Introduction: Phoning It In, or Consumer Labor and the Telephone 1. Please Help Yourself: Self-Service Shopping and the ""Revolution in Distribution"" 2. Phantom of the Operator: Rotary Dialing and the Automation of Everyday Life 3. Then Press #: Touch-Tone Phones and Digital Interface 4. What’s in a PIN? ATMs and Keypads beyond the Telephone Conclusion: Smart Phones and the Costs of Payment"

Reviews

Part of the brilliance here is that Palm is writing about something so totally ubiquitous and, to many, totally annoying. He flips the story to show us how these technologies were designed under the banners of autonomy and freedom in order to make us do the jobs that we used to pay others to do. It's a great contribution. --Vicki Mayer, Tulane University, USA


Author Information

Michael Palm is Assistant Professor of Media and Technology Studies in the Department of Communication Studies at University of North Carolina at Chapel Hill, USA

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