Overview

Technical Communication: Process and Product, 7e by Sharon J. Gerson and Steven M. Gerson, provides a proven, complete methodology that emphasizes the writing process and shows how it applies to both oral and written communication. With an emphasis on real people and their technical communication, it provides complete coverage of communication channels, ethics, and technological advances. This edition includes information on dispersed teams, collaboration tools, listening skills, and social networking. Using before/after documents, authentic writing samples and skill-building assignments, the book provides a balance of how-to instruction with real-world modeling to address the needs of an evolving workplace.

Full Product Details

Author:   Sharon J. Gerson ,  Steven M. Gerson
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   7th edition
Dimensions:   Width: 25.10cm , Height: 2.30cm , Length: 20.10cm
Weight:   1.086kg
ISBN:  

9780131377349

ISBN 10:   0131377345
Pages:   704
Publication Date:   01 March 2011
Audience:   College/higher education ,  Tertiary & Higher Education
Replaced By:   9780321864949
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

1. An Introduction to Technical Communication 2. The Communication Process: Prewriting, Writing, and Rewriting 3. Clarity, Conciseness, Accuracy, and Ethics in Technical Communication 4. Communicating Effectively to Your Audience 5. Research and Documentation 6. Routine Correspondence: Memos, Letters, E-Mail Messages, Instant Messages, and Text Messages 7. Building Online Communities through Blogging, Youtube, Twitter, Facebook, and Virtual World 8. Communicating Effectively to Get a Job 9. Document Design 10. Using Visual Aids in Technical Communication 11. Communicating to Persuade 12. Technical Descriptions and Process Analyses 13. Instructions, User Manuals, and Standard Operating Procedures 14. Online Help and Web Sites 15. Summarizing Technical Communication 16. Short, Informal Reports 17. Long, Formal Reports 18. Proposals 19. Oral Communication APPENDIX A: Grammar, Punctuation, Mechanics, and Spelling APPENDIX B: Parenthetical Source Citations and Documentation

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