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OverviewFull Product DetailsAuthor: Di McLanachanPublisher: John Murray Press Imprint: Teach Yourself Dimensions: Width: 13.10cm , Height: 1.10cm , Length: 19.70cm Weight: 0.111kg ISBN: 9781444159851ISBN 10: 1444159852 Pages: 128 Publication Date: 25 May 2012 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: To order ![]() Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us. Table of Contents: Sunday: Customer care in general : Monday: Who are the customers? : Tuesday: Elements which influence customer care : Wednesday: Enhancing customer relations : Thursday: Complaints : Friday: Setting and measuring standards : Saturday: The customer care programmeReviewsAuthor InformationDi McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching. Tab Content 6Author Website:Countries AvailableAll regions |