Successful Customer Care in a Week: Teach Yourself

Author:   Di McLanachan
Publisher:   John Murray Press
ISBN:  

9781444159851


Pages:   128
Publication Date:   25 May 2012
Format:   Paperback
Availability:   To order   Availability explained
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.

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Successful Customer Care in a Week: Teach Yourself


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Overview

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for Let this book put you on the fast track to success!

Full Product Details

Author:   Di McLanachan
Publisher:   John Murray Press
Imprint:   Teach Yourself
Dimensions:   Width: 13.10cm , Height: 1.10cm , Length: 19.70cm
Weight:   0.111kg
ISBN:  

9781444159851


ISBN 10:   1444159852
Pages:   128
Publication Date:   25 May 2012
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   To order   Availability explained
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.

Table of Contents

: Sunday: Customer care in general : Monday: Who are the customers? : Tuesday: Elements which influence customer care : Wednesday: Enhancing customer relations : Thursday: Complaints : Friday: Setting and measuring standards : Saturday: The customer care programme

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Author Information

Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.

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