Overview

Service Staff Training Manual that applies to every Industry where clients have to be managed by staff members. The customer interface, the staff induction and every facet of business is covered in this 1st 40 page General Training Manual.

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9781480207745

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Author has trained and worked with ALL levels of staff during the trial phase of this book. It has proved highly motivational and the chapter that teaches the basic complaint resolution process is priceless...It will do what I envisioned when we set out to teach people to work hard for the employer while they establish the credentials they need to succeed later in any business venture of their own. The goal is to create a responsible, honest and highly motivated staff member who sees himself as a business owner-in-training...

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