Overview
This book proposes a solution to the human capital challenges faced by service industries amidst unprecedented labor shortages, and technological and geopolitical shifts. It offers a framework for diagnosing the root causes of talent disruption.Talent Disruption provides a detailed roadmap and tools for building a talent engine powered by AI, big data, and analytics. The results are a growing talent pipeline, greater productivity, and higher profit margins.
Full Product Details
Author: Alexander Mirza
Publisher: Business Expert Press
Imprint: Business Expert Press
Weight: 0.272kg
ISBN: 9781637425343
ISBN 10: 1637425341
Pages: 240
Publication Date: 30 November 2023
Audience:
General/trade
,
General
Format: Hardback
Publisher's Status: Active
Availability: Manufactured on demand
We will order this item for you from a manufactured on demand supplier.
Reviews
"Alex Mirza's research provides compelling insights for what hospitality stakeholders must do to build human capital and achieve a higher purpose in these extraordinary times. Talent Disruption is not just recommended reading, it is required."" - Geoff Ballotti, President & CEO of Wyndham Hotels & Resorts, and recipient of the Arne Sorenson Social Impact Leadership Award ""There is a huge need to update our traditional HR logic in the face of the dramatic changes that have befallen the hospitality industry. With Talent Disruption, Alex Mirza has taken that step and advanced our understanding of how to use the new technology tools to address the considerable talent issues facing service firms. This is an absolute must read! As large language models automate away busy work, building human capital is a monumental issue facing the healthcare industry. Alex Mirza's book provides a marvelous pragmatic road map to meritocracy, innovation, and pay for performance in any service industry. A must read!"" - Leonard A. Schlesinger, Baker Foundation Professor, Harvard Business School, and co-author of landmark bestseller The Service Profit Chain"
Alex Mirza's research provides compelling insights for what hospitality stakeholders must do to build human capital and achieve a higher purpose in these extraordinary times. Talent Disruption is not just recommended reading, it is required."" - Geoff Ballotti, President & CEO of Wyndham Hotels & Resorts, and recipient of the Arne Sorenson Social Impact Leadership Award ""There is a huge need to update our traditional HR logic in the face of the dramatic changes that have befallen the hospitality industry. With Talent Disruption, Alex Mirza has taken that step and advanced our understanding of how to use the new technology tools to address the considerable talent issues facing service firms. This is an absolute must read! As large language models automate away busy work, building human capital is a monumental issue facing the healthcare industry. Alex Mirza's book provides a marvelous pragmatic road map to meritocracy, innovation, and pay for performance in any service industry. A must read!"" - Leonard A. Schlesinger, Baker Foundation Professor, Harvard Business School, and co-author of landmark bestseller The Service Profit Chain
Author Information
Alexander Mirza has 25 years experience in Fortune 500 corporations and start-ups. After Deloitte Consulting, he led strategy at Starwood and held senior management roles at Hilton, Ticketmaster, and Caesars. He subsequently served as CEO of Asia-based Cachet Hotels. Mirza holds degrees from Harvard Business School and Queen's University at Kingston, where he was an Aga Khan Scholar.
