TA-Q-BIN: Service Excellence and Innovation in Urban Logistics
Author:   Qizhang Liu ,  Mark Goh
Publisher:   Springer Verlag, Singapore
Edition:   1st ed. 2015
ISBN:  

9789812876720


Pages:   192
Publication Date:   27 October 2015
Format:   Hardback
Availability:   Manufactured on demand   Availability explained
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TA-Q-BIN: Service Excellence and Innovation in Urban Logistics


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Author:   Qizhang Liu ,  Mark Goh
Publisher:   Springer Verlag, Singapore
Imprint:   Springer Verlag, Singapore
Edition:   1st ed. 2015
Dimensions:   Width: 15.50cm , Height: 1.70cm , Length: 23.50cm
Weight:   4.691kg
ISBN:  

9789812876720


ISBN 10:   9812876723
Pages:   192
Publication Date:   27 October 2015
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Preface.- Chapter 1: Introduction.- Chapter 2: Urban Logistics in Asia.- Chapter 3: TA-Q-BIN, The Last-Mile Delivery.- Chapter 4: An Innovation in Last-Mile Delivery.- Chapter 5: Power of Gemba.- Chapter 6: Express Delivery - Sustainable Advantage through Corporate Social Responsibility.- Chapter 7: Saishunkan - Rejuvenation by Living in Harmony with Nature (and Customers).- Chapter 8: Delivering B2B with TA-Q-BIN.- Chapter 9: Standardization and Customization.- Chapter 10: Interview with Makoto Kigawa.- Appendices.

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Dr. Qizhang Liu has been Senior Lecturer, Department of Decision Science, National University of Singapore, since July 2011. Before that he was Senior Lecturer, Department of Mathematics and Science, Singapore Polytechnic and Adjunct Associate Professor, Department of Decision Science, National University of Singapore. Dr. Liu has a great deal of industry experience working in a consulting capacity for SMRT Corporation, Ministry of Defense, and several airlines. He has published journal articles in many prestigious journals, and he holds a PhD in Mathematics at National University of Singapore. Dr. Mark Goh is an Associate Professor, Department of Decision Science, National University of Singapore and is Director (Industry Research) at The Logistics Institute Asia-Pacific. In 2007 he was listed in Who's Who in Supply Chain Asia. He has had several positions within Editorial Boards of prestigious operations management and decision sciences journals, including Journal of Operational Research, Logistics Information Management, European Journal of Purchasing and Supply Management. He is the Asia-Pacific Regional Editor for Supply Chain Management: An International Journal. He has been awarded numerous research grants and has published more than 200 journal papers, book chapters, book reviews, and other document types. He holds a PhD from the University of Adelaide, Australia.

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