Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria
Author:   Robert J. Marton
Publisher:   Government Institutes
ISBN:  

9780865876101


Pages:   217
Publication Date:   01 November 1999
Format:   Hardback
Availability:   Out of stock   Availability explained


Our Price $219.12 Quantity:  
Add to Cart

Share |

Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria


Add your own review!

Overview

Using the Malcolm Baldrige National Quality Award framework as its foundation, this practical handbook examines the relationship between Total Quality and actual business performance and explains how to build high-performing, results-oriented organizations. Readers will learn how to maintain the on-going quality process by focusing on leadership systems, strategic planning, customer relationships, information and analysis, human resource development, process management, and supplier partnerships.

Full Product Details

Author:   Robert J. Marton
Publisher:   Government Institutes
Imprint:   Government Institutes
Dimensions:   Width: 15.60cm , Height: 2.20cm , Length: 23.50cm
Weight:   0.562kg
ISBN:  

9780865876101


ISBN 10:   086587610
Pages:   217
Publication Date:   01 November 1999
Audience:   General/trade ,  Professional and scholarly ,  General ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   Out of stock   Availability explained

Table of Contents

Reviews

Author Information

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions
Latest Reading Guide

RGJUNE2025

 

Shopping Cart
Your cart is empty
 Shopping cart
Mailing List

 

Sign up now