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9783319140018

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Andrea Chiarini is managing director at Chiarini & Associates, a European consulting firm that specializes in Business Management, and Visiting Professor at the University of Ferrara, Italy. He earned a PhD and a Master of Arts from Sheffield Hallam University, UK, and he also gained a Master’s Degree in Electronic Engineering and a Post-graduate Diploma in Business Administration from Bologna University, Italy. He is a Senior Member of the American Society for Quality. Andrea Chiarini is Editor-in-Chief of the series ""Measuring Operations Performance"", published by Springer. He is also a member of the editorial boards of the journals ""The TQM Journal"", ""Leadership in Health Services"", and ""SOP Transactions on Economic Research"".

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