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9783031834639

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Albert Anani-Bossman is a Senior Lecturer in Public Relations and Communication Management and Head of the Public Relations Department at the Faculty of Public Relations, Advertising and Marketing, the University of Media, Arts and Communication- Institute of Journalism, Ghana. He is also a communication specialist with more than 15 years of experience in marketing communication. His research interests are public relations and communication management, measurement and outcomes evaluation, organisational communication, crisis communication, integrated communication and reputation management. Takalani Eric Mudzanani is a Full Professor of Communication Science at the University of South Africa (UNISA), where he teaches public relations. He has publications in tourism, marketing, and public relations. Devika Pillay is a Senior Lecturer at the School of Management, Information Technology and Governance, University of KwaZulu Natal, South Africa.

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