Overview

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes.

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9781843344773

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An invaluable and thought provoking text for managers and librarians seeking solutions for survival. <br>-The Australian Library Journal

Author Information

Gail Munde is Assistant Professor, Library Science and Instructional Technology at East Carolina University in Greenville, North Carolina USA. Prior to teaching, she worked in academic libraries for 25 years as a department chair, Associate Director, and Associate Dean. Kenneth Marks is the retired dean of the University of Nevada Las Vegas Libraries. He worked in academic libraries for 33 years serving as dean or director of libraries at Utah State University, East Carolina University and the University of Nevada Las Vegas.

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