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OverviewThis report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. RAND researchers interviewed representatives from 13 diverse professions and identified some common coping strategies, such as relying on past experience and trying to reduce the level of chaos in the environment. Full Product DetailsAuthor: Dave Baiocchi , D. Steven FoxPublisher: RAND Imprint: RAND ISBN: 9780833081032ISBN 10: 0833081039 Pages: 106 Publication Date: 30 August 2013 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: Available To Order ![]() We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |