Overview

This book provides practical advice for faculty who supervise PhD and master's students about how to proactively manage the most common conflicts that arise in graduate studies. Cultivating respectful and productive academic relationships is a priority within higher education. What can faculty do when conflict disrupts research progress and strains the supervisor/student relationship? Supervising Conflict offers practical advice and tools to help faculty identify and actively respond to the most common grad school concerns - the 'everyday' conflicts. Drawing on data collected over four years at a large research-intensive university in Canada, Heather McGhee Peggs provides faculty with a map to where issues are likely to emerge based on hundreds of coaching conversations with faculty and students. While ideally every campus would have a dispute resolution office and a graduate peer support team to help individuals navigate conflict, the reality is that faculty are often managing complex and difficult situations on their own. This unique resource combines negotiation and fair complaints-handling principles with insights from a multidisciplinary graduate peer team and highlights the critical role that equitable, restorative and trauma-informed approaches can play in the emergence and resolution of conflict. This book includes opportunities for self-reflection, real-life case studies, and activities for professional faculty development. Supervising Conflict guides administrators seeking to address graduate concerns earlier and more effectively at a systemic level.

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9781487551865

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Reviews

"""Supervising Conflict aims to assist graduate students and supervisors navigating various conflicts that may occur in their relationships. The strategies put forward incorporate the many complexities graduate students face - such as power dynamics, experience, and identity - and provide insight to supervisors on handling these situations. The issues are presented holistically, showing the conflict from both sides and offering practical strategies, reflections, and actionable steps that can be taken toward resolution."" - Remonia Stoddart-Morrison, Graduate Ombudsperson, University of Alberta ""Supervising Conflict is a practical, accessible, and helpful resource for faculty to understand, prevent, and respond to conflict within the post-secondary environment. Utilizing actual cases of faculty and staff experiencing challenging situations, Heather McGhee Peggs has developed tools and tips that faculty can access easily and effectively. The topic of conflict in graduate student education is not only timely, but also timeless! Talking about it, understanding it, exploring and challenging the ways we have dealt with it, are absolutely necessary."" - Shirley Nakata, Ombudsperson for Students, University of British Columbia ""Providing conflict management guidance for anyone who works with graduate students, Supervising Conflict captures the wide range of situations that confront university ombuds. With a comprehensive and practical approach, the book organizes and presents varied insights, guidance, and advice that ombuds share with their visitors. The unique inclusion of activities, such as worksheets, skits, and surveys, no doubt will be useful for many readers."" - Tom A. Kosakowski, University Ombuds, University of Southern California, and publisher of The Ombuds Blog"

Supervising Conflict aims to assist graduate students and supervisors navigating various conflicts that may occur in their relationships. The strategies put forward incorporate the many complexities graduate students face - such as power dynamics, experience, and identity - and provide insight to supervisors on handling these situations. The issues are presented holistically, showing the conflict from both sides and offering practical strategies, reflections, and actionable steps that can be taken toward resolution. - Remonia Stoddart-Morrison, Graduate Ombudsperson, University of Alberta Supervising Conflict is a practical, accessible, and helpful resource for faculty to understand, prevent, and respond to conflict within the post-secondary environment. Utilizing actual cases of faculty and staff experiencing challenging situations, Heather McGhee Peggs has developed tools and tips that faculty can access easily and effectively. The topic of conflict in graduate student education is not only timely, but also timeless! Talking about it, understanding it, exploring and challenging the ways we have dealt with it, are absolutely necessary. - Shirley Nakata, Ombudsperson for Students, University of British Columbia Providing conflict management guidance for anyone who works with graduate students, Supervising Conflict captures the wide range of situations that confront university ombuds. With a comprehensive and practical approach, the book organizes and presents varied insights, guidance, and advice that ombuds share with their visitors. The unique inclusion of activities, such as worksheets, skits, and surveys, no doubt will be useful for many readers. - Tom A. Kosakowski, University Ombuds, University of Southern California, and publisher of The Ombuds Blog

Author Information

Heather McGhee Peggs is a lawyer and former manager of the Graduate Conflict Resolution Centre at the University of Toronto.

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