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Author:   Candice McDonald
Publisher:   Fire Engineering Books
Imprint:   Fire Engineering Books
ISBN:  

9781593706067

ISBN 10:   1593706065
Pages:   332
Publication Date:   13 August 2025
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Foreword by Denis Onieal Preface 1. Using Data for Recruitment and Retention Efforts 2. Understanding the History of the Volunteer Fire Service and Fire Department 3. The Value of the Volunteer 4. Find Opportunities to Express Volunteer Value 5. Understanding the Current Problem with the U.S. Volunteer Fire Service 6. Focus on Your Stakeholders 7. Understanding Why Firefighters Disengage 8. Becoming a Catalyst for Change in a World of Resistance 9. Developing a Recruitment and Retention Game Plan 10. Setting the Course for Organizational Success 11. The Power of Organizational Brand and Reputation 12. Citizen Engagement for Recruitment 13. Preparing for Outreach 14. Incorporating Social Media 15. Volunteering Is a Family Affair 16. The Value of Nonwage Benefits 17. Recognizing Volunteer Success 18. Tracking Your Progress 19. Final Thoughts Answers to Chapter Review Questions References Index

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Author Information

Dr. Candice McDonald is an active volunteer first responder with two decades of experience as a firefighter, EMT, inspector, and instructor. She is the chief of the Office of Protective Services at the NASA Glenn Research Center, an adjunct professor with the University of Arkansas, a mem-ber of the Fire Engineering/FDIC Advisory Board, a past president of the Cumberland Valley Vol-unteer Firefighters Association, and a past deputy CEO of the National Volunteer Fire Council. She holds an associate’s degree in health and human services, a bachelor’s degree in organizational management, a master’s degree in organizational leadership, and a doctorate in business administra-tion with a specialty in homeland security.

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