Overview

Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.

Full Product Details

Author:   Pauline Rowson
Publisher:   Hodder & Stoughton
Imprint:   Crimson Publishing
Dimensions:   Width: 13.80cm , Height: 1.80cm , Length: 21.40cm
Weight:   0.280kg
ISBN:  

9781854584823

ISBN 10:   1854584820
Pages:   216
Publication Date:   01 August 2009
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Author Information

An accomplished conference speaker, Pauline Rowson ran her own Marketing, Training and PR Company, and has helped countless organisations to improve their customer service skills. She is the author of several business and motivational books. Her books are sold around the world and have been translated into several languages.

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