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OverviewCustomer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more. Full Product DetailsAuthor: Pauline RowsonPublisher: Hodder & Stoughton Imprint: Crimson Publishing Dimensions: Width: 13.80cm , Height: 1.80cm , Length: 21.40cm Weight: 0.280kg ISBN: 9781854584823ISBN 10: 1854584820 Pages: 216 Publication Date: 01 August 2009 Audience: College/higher education , Professional and scholarly , Tertiary & Higher Education , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In Print ![]() This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationAn accomplished conference speaker, Pauline Rowson ran her own Marketing, Training and PR Company, and has helped countless organisations to improve their customer service skills. She is the author of several business and motivational books. Her books are sold around the world and have been translated into several languages. Tab Content 6Author Website:Countries AvailableAll regions |