Overview

The student workbook is design to help you retain key chapter content. Included within this resource are chapter objective questions; key-term definition queries; and multiple choice, fill-in-the-blank, and true-or-false problems.

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Author Information

Michelle Blesi, MA, CMA (AAMA), is a full-time faculty member and Program Director at Century Community and Technical College in White Bear Lake, Minnesota. Michelle has over 38 years of combined experience in the health care industry and education field. The author of MEDICAL ASSISTING ADMINISTRATIVE AND CLINICAL COMPETENCIES textbook, co-author of THERAPEUTIC COMMUNICATIONS FOR HEALTH CARE PROFESSIONALS and SME on several other allied health titles and ancillary products, including MOSS and CTC 3.0, Michelle enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to being Program Director, she teaches both clinical and laboratory courses and Administrative Procedures for Medical Assistants, traditional and online. She is the practicum coordinator overseeing all the student practicums for the program. Michelle has been awarded the Board of Trustees Outstanding Educator Award, Golden Apple Award and Exemplary Faculty Member during her tenure at the college.

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