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Author:   Stephan Kaiser ,  Max Josef Ringlstetter
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint:   Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Edition:   2011 ed.
Dimensions:   Width: 15.50cm , Height: 1.40cm , Length: 23.50cm
Weight:   1.100kg
ISBN:  

9783642160622

ISBN 10:   364216062
Pages:   208
Publication Date:   02 December 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of print, replaced by POD  
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Table of Contents

Part i: professional service firms.- 1. the world of professional service firms.- 2. the business of professional service firms.- 3. the subsectors of professional service firms.- part ii: management of strategic resources.- 1. quality management.- 2. knowledge management and innovation.- 3. marketing and relationship management.- part iii: management of professionals.- 1. human resource management in professional service firms.- 2. professional service firms as high performance work systems.- 3. work-life balance in professional service firms.- 4.the alumni network.- part iv: management of strategic development.- 1. strategic development of professional service firms.- 2. networking as a strategy for small and medium professional service firms.- 3. surviving crises - crisis management.- 4. archetype change towards management.

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