Overview

Written for executives from all disciplines, the book highlights many of the root causes of the IT value dilemma and explains how executives can prevent and counter these issues by better managing their organization and the way the organization makes investment decisions. Readers will learn the portfolio management method essential to achieving value from IT assets. The book provides executives with the tools to: Understand and improve existing practices Design a governance structure with appropriate decision rights Ensure centralized control with decentralized execution Increase collaboration between business-unit and IT leadership Instill a culture of continuous improvement and innovation

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9780976609315

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Jeffrey D. Kaplan is a principal in PwC's advisory practice. He is also in the firm's Government business group. Kaplan has more than 25 years of experience, primarily in effecting process transformation via the strategic application of technology, across multiple business areas including marketing, sales, service, engineering, supply chain and information technology. His expertise comprises IT governance, strategy, performance management, customer management, and organizational change management. Kaplan also oversees intellectual property and affiliations related to the Strategic IT Management Practice. He has helped organizations in industries spanning the banking, chemical, computer equipment, government, pharmaceutical, software, and telecommunications fields dramatically improve business processes through the strategic deployment of technology investments. Prior to joining PwC, Kaplan worked in the IT industry, where he held IT management positions in multiple business areas including customer management, service provision, and vendor and project management. He holds an M.B.A with a focus on marketing, production and operations management from the University of Chicago, and a B.A. in computer science from the University of Iowa.

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