Overview

"Praise for Strategic Employee Surveys ""This is a must-read! If you want to bring your employee survey up to the next level—if you want to predict and drive your organizational outcomes, including customer satisfaction and business performance—if you want to move your business strategy and survey program closer together, then this is your book.""—Franz G. Deitering, Ph.D., SAP, and CEO, RACER Benchmark Group; former Chairman, IT Survey Group ""[Wiley makes] an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential components—from purpose and development of the instrument to results analysis to action planning.""—Lawrence E. Milan, Senior Vice President, Human Resources, ING U.S. Insurance ""This book does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey program manager alike.""— Thomas E. Mitchell, Vice President, Northern Trust Company ""The book's key concepts are illustrated with many specifics, especially survey content, and lots of fascinating 'war stories.' This book will become a well-thumbed volume by all who want to make the most of employee surveys.""—Allen I. Kraut, Ph.D., Professor Emeritus of Management, Zicklin School of Business, Baruch College, CUNY"

Full Product Details

9780470889701

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Reviews

makes an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential components . (GoDubai.com, October 2010). comprehensive and well-evidenced book. (People Management magazine, January 2011).

makes an excellent, well-balanced approach tomaking the business case for employee surveys and providingreinforcement on the essential components . (GoDubai.com, October2010). comprehensive and well-evidencedbook. (People Management magazine, January2011).

‘…makes an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential components.' (GoDubai.com, October 2010).

Author Information

Jack W. Wiley, Ph.D., a pioneer in linkage research, is founder and executive director of the Kenexa Research Institute, a division of Kenexa, a global provider of business solutions for human resources. Prior to joining Kenexa, Dr. Wiley founded and served as the CEO of Gantz Wiley Research, a survey consulting firm that achieved industry leading status for both thought leadership and client retention.

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