Overview

A new update of the classic text on benchmarking Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company's overall performance. This new revision reviews the first twenty-five years of development in benchmarking and features new appendices, case studies, and topics, making this the most complete and comprehensive coverage of the subject available. Topics include: Stimulating business improvement with benchmarking Linking Six Sigma to strategic planning and benchmarking Understanding the essence of process benchmarking Making statistical comparisons in benchmarking Applying benchmarking results for maximum utility Reviewing lessons learned from old case studies Conducting a strategic benchmarking study Performing an operational benchmarking study Mainstreaming benchmarking into strategic planning Creating a sustainable benchmarking capability Plus: appendices covering the benchmarking code of conduct, operating procedures, and Web resources

Full Product Details

Author:   Gregory H. Watson
Publisher:   John Wiley and Sons Ltd
Imprint:   John Wiley & Sons Ltd
Dimensions:   Width: 15.60cm , Height: 3.20cm , Length: 23.40cm
Weight:   0.596kg
ISBN:  

9780470069080

ISBN 10:   0470069082
Pages:   288
Publication Date:   25 May 2007
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Preface ix Acknowledgments xix Introduction—Benchmarking: The First 25 Years (1979–2004) xxiii Part 1: The Business Context of Benchmarking 1. Stimulating Business Improvement by Benchmarking 3 2. Linking Six Sigma to Strategic Planning and Benchmarking 25 Part 2: The Process of Benchmarking 3. Understanding the Essence of Process Benchmarking 63 4. Making Statistical Comparisons in Benchmarking 93 5. Applying Benchmarking Results for Maximum Utility 131 Part 3: Case Studies in Benchmarking 6. Reviewing Lessons Learned from Old Case Studies 167 7. Conducting a Strategic Benchmarking Study 183 8. Performing an Operational Benchmarking Study 205 Part 4: Conducting Benchmarking Studies 9. Mainstreaming Benchmarking into Strategic Planning 241 10. Creating a Sustainable Benchmarking Capability 259 Appendix A. The Benchmarking Code of Conduct 277 Appendix B. Standard Operating Procedure: Benchmarking Process 281 Appendix C. Web Resources for Benchmarking 291 Appendix D. Glossary of Terms Used in Lean Production 293 Appendix E. Chronological Bibliography of Books about Benchmarking 304 About the Author 309 Index 311

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Author Information

Gregory H. Watson is an independent business advisor to Fortune 500 senior management teams. An experienced expert in quality and benchmarking, he has been vice president of quality at Xerox Corporation, vice president of benchmarking at the American Productivity & Quality Center, and director of corporate quality at Compaq Computer Corporation.

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