Overview

In his new book Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead! Contents: Foreword by Vincent Dunn; Acknowledgments; A leader of one; Leadership traits; Leadership skills; Customer service; Call to action; Index. Features and Benefits: Utilise the talents, skills & abilities of others Effectively delegate tasks Deal with subordinate problems Critique others Prevent freelancing Create a mentorship programme Improve workplace morale Provide praise and recognition Conduct effective meetings Tackle administrative tasks Create programmes Communicate and present Lead on the fireground Set and achieve goals Provide exceptional customer service Make high pressure decisions Gain a competitive advantage with promotions

Full Product Details

9781593703080

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Author Information

Deputy Chief Frank Viscuso is a 20-year veteran of the fire service and a tour commander in one of the most densely populated counties in the country. He is a certified level 2 NJ fire instructor, public speaker, and a writer of books, screenplays, and articles. His first book, Common Valor, True Stories from New Jersey’s Bravest, was published in 2003. He has since become a regular contributor to Fire Engineering Magazine and FireOpsOnline.com. Frank is a successful grant writer and was instrumental in helping his department acquire millions of dollars in grant money. He has also developed more than 50 SOPs (GOGs) and has served as his department's training officer for 10 years. In 1995, Frank was selected as the Kearny Firefighter of the Year and received the medal of valour for rescuing a man from nearly drowning in the Passaic River. In 2001, he was selected as the Hudson County Italian/American Firefighter of the Year. Frank has received degrees from the University of Charleston, West Virginia and Jersey City State College.

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