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The work is well documented with a sizeable list of references and, while it is indexed, the contents is a comprehensive listing of each statistic and performance measure, which this reader felt was more useful.

Each question is discussed in a lucid, reality-based way that can be beneficial to both the experienced researcher and the advanced student. It should be required reading for any research methods course at the master's or doctoral level. Have you noticed a change in your library's use statistics? If you're like many libraries, you may have seen stagnation or a drop in your gate count or circulation... Never fear, John Carlo Bertot, Charles R. McClure, and Joe Ryan can help you out. The work is well documented with a sizeable list of references and, while it is indexed, the contents is a comprehensive listing of each statistic and performance measure, which this reader felt was more useful.

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John Cario Bertot, Ph.D., is an associate professor and associate director of the Information Use Management and Policy Institute at Florida State University's School of Information Studies. He has written a number of books and journal articles and was co-principal investigator in a national project to develop a list of core data elements, statistics, and performance measures for public library use of networked services. Charies R. McClure, Ph.D., is the Francis Eppes professor of Information Studies and director of the Information Use Management and Policy Institute at Florida State University. He is widely published on topics relating to the planning and evaluation of networked information services and served as co-principal investigator on a project funded by the Institute for Museum and Library Service. Joe C. Ryan is research associate at the School of Information Studies at Syracuse University and directs Ryan Information Management, which customizes reference resource plans and evaluates networked information resource services for libraries.

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