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9781138064256

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John and Robert Oakland's 7th edition of SPC shows in an excellent way that understanding of processes still matters in 21st century. The logical structure, the combination of sound knowledge and profound application experience makes this book a must-read. The fundamental concepts are easy to read, with the right level of detail and excellent new case examples, enriched with insights from Oakland's vast experience in consulting work. Harald Schubert, Head of Quality and Business Excellence, Bystronic Laser The 7th edition remains the go-to reference for the practical application of SPC, smartly updated to recognise the huge impact that quantum computing, interconnectivity, big data and artificial intelligence will increasingly have on organisations, and the inevitable need to transform business models, systems and processes at speed to retain competitive advantage. Vincent Desmond, CEO; Chartered Quality Institute SPC 7th Edition excellently reflects how to take into account the variation in the way that services are delivered in the current digital era, understanding where the effort needs to be focused to make improvements in our organisations. Carlos Vazquez, Head of Performance Management, Transport for London, Programme Management Office The updated edition of `Statistical Process Control' continues to form part of the essential reference text for anyone looking to make sense of data used in everyday business. Through revised case studies - based upon real life & wide-ranging experiences of The Oakland Group, guidance is given on a variety of statistical approaches to help assess data in a manner that avoids unnecessary complexities, enabling broader understanding of concepts that in turn support decision making, thereby enabling good business and meaningful outcomes. Jonathan Davies, Group Quality Director, FireAngel plc An essential reference point for all of those involved with process at whatever level, the latest update helps to open your eyes to the opportunities presented from the digital transformation of the 21st century. The book neatly challenges the myth that SPC can only be applied in manufacturing with a broad range of case studies to help the reader with a practical approach; well done! Ian Mitchell, Quality & Business Improvement Director, Network Rail; Chair Board of Trustees, CQI `This book has always been my go-to reference for all things related to statistical process control. This latest version with its revised case studies will continue to be an essential reference for a wide range of readers teaching them how to implement statistical process control techniques for effective monitoring and management of all types of processes.' Richard Allan, Director, Global Quality Assurance, Kimberly-Clark Corporation. 'A timely update to this important book. If `data science' and `big data analytics' are to provide us with reliable repeatable insights then practitioners would do well to adopt the robust, well founded methods and techniques proposed in this work.' Dr. John Beckford, Visiting Professor, Centre for Information Management, Loughborough University, Author of 'Quality' and 'The Intelligent Organisation' An understanding of Statistical Process Control is pivotal in life science research. This can be very scary territory for non-statisticians. Fortunately, the authors are quite clear that this book is not written for professional statisticians. The seventh edition has been updated to reflect developments in the availability and use of data and it remains the most valuable resource for readers from all backgrounds. Andrew Waddell, Director, TMQA and past Chair of the Research Quality Association

John and Robert Oakland's 7th edition of SPC shows in an excellent way that understanding of processes still matters in 21st century. The logical structure, the combination of sound knowledge and profound application experience makes this book a must-read. The fundamental concepts are easy to read, with the right level of detail and excellent new case examples, enriched with insights from Oakland's vast experience in consulting work. Harald Schubert, Head of Quality and Business Excellence, Bystronic Laser The 7th edition remains the go-to reference for the practical application of SPC, smartly updated to recognise the huge impact that quantum computing, interconnectivity, big data and artificial intelligence will increasingly have on organisations, and the inevitable need to transform business models, systems and processes at speed to retain competitive advantage. Vincent Desmond, CEO; Chartered Quality Institute SPC 7th Edition excellently reflects how to take into account the variation in the way that services are delivered in the current digital era, understanding where the effort needs to be focused to make improvements in our organisations. Carlos Vazquez, Head of Performance Management, Transport for London, Programme Management Office The updated edition of `Statistical Process Control' continues to form part of the essential reference text for anyone looking to make sense of data used in everyday business. Through revised case studies - based upon real life & wide-ranging experiences of The Oakland Group, guidance is given on a variety of statistical approaches to help assess data in a manner that avoids unnecessary complexities, enabling broader understanding of concepts that in turn support decision making, thereby enabling good business and meaningful outcomes. Jonathan Davies, Group Quality Director, FireAngel plc An essential reference point for all of those involved with process at whatever level, the latest update helps to open your eyes to the opportunities presented from the digital transformation of the 21st century. The book neatly challenges the myth that SPC can only be applied in manufacturing with a broad range of case studies to help the reader with a practical approach; well done! Ian Mitchell, Quality & Business Improvement Director, Network Rail; Chair Board of Trustees, CQI

Author Information

John Oakland is one of the world’s top 10 gurus in quality & operational excellence; Executive Chairman, Oakland Consulting; Emeritus Professor of Quality & Business Excellence at Leeds University Business School , a Fellow of the Chartered Quality Institute (CQI) and a Member of American Society for Quality. Robert Oakland works across the globe helping complex organisations to design and implement large-scale quality and operational excellence programmes to improve quality, cost and delivery of products and services. He is a consultant at Oakland Consulting, UK.

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