Stand Out Hospitality: How to have a business you love – that loves you back

Author:   Cassie Davison
Publisher:   Rethink Press
ISBN:  

9781781339497


Pages:   226
Publication Date:   11 December 2025
Format:   Paperback
Availability:   Not yet available   Availability explained
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

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Stand Out Hospitality: How to have a business you love – that loves you back


Overview

Full Product Details

Author:   Cassie Davison
Publisher:   Rethink Press
Imprint:   Rethink Press
Dimensions:   Width: 14.00cm , Height: 1.40cm , Length: 21.60cm
Weight:   0.243kg
ISBN:  

9781781339497


ISBN 10:   178133949
Pages:   226
Publication Date:   11 December 2025
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Forthcoming
Availability:   Not yet available   Availability explained
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

Table of Contents

Contents Introduction – Part One: Where We Belong – 1 Why Hospitality Will Always Matter – 2 Core Challenges And Customers – 3 The Team That Holds It All Together – 4 Overwhelm: The Weight We Carry – Part Two: The Five Pillars: A Framework For Stand Out Hospitality – 5 Set High Standards – 6 Stand Out – 7 Define Your Identity – 8 Build Belonging – 9 Tell A Great Story – Part Three: Make It Last – 10 Sustainable By Design – Conclusion – Next Steps – Notes – Further Reading – Resources – Acknowledgements – The Author

Reviews

 ‘I recognised so much in this book from my own experience. The approaches are practical, grounded, and real. A thoughtful, credible read for anyone who’s been in the industry a while.’ — Martin Traynor OBE, FIH, Chair, Institute of Hospitality ‘Cassie Davison captures the beating heart of hospitality – the people, the purpose, and the promise of belonging. Stand Out Hospitality is essential reading for anyone serious about leading with care and creating places people never want to leave. This book is one our industry has been waiting for. A thoughtful, actionable framework that reconnects leadership to empathy and excellence. Every independent operator should have a copy.’ — Kris Hall MIH, CEO and Founder, The Burnt Chef Project ‘Cassie’s belief in the power of hospitality to transform lives is like fuel for those who need to believe it too.’ — Josh Shirtcliffe, Manager, Cafe Fifty Five ‘Part history lesson, part business advice, part love letter to hospitality, this book is a must read to remind us why we do what we do and help us to do it better!’ — Katy Moses, Founder and Managing Director, KAM Insight ‘I was hooked from start to finish. Stand Out Hospitality is insightful, thought-provoking, and refreshingly practical. I took away so many ideas I can apply straight to our Airbnbs.’ — Victoria Wood, Fractional Marketing Manager, Her AI Edge ‘Bold, honest, and full of heart. It felt like sitting down for a proper chat with someone who just gets it. The personal stories hit hard, and the way Cassie names burnout, doubt, and the messy bits no one else talks about is genuinely powerful.’ — Gareth Hazad, Co-founder, Why Hospitality ‘Sometimes the universe brings you the people bearing the kind message you need to hear at just the right moment.’ — Kieron Bailey, Founder, People on Purpose 


Author Information

Cassie Davison is a hospitality leader, business coach, and the founder of Kith & Kin, a movement for independent hospitality professionals and their wider community. As a multi-award-winning operator with over thirty years’ experience in the industry, she’s built, led, and rebuilt venues from the ground up. Her mission is to help independent operators build stand-out businesses that feel as good to run as they do to visit.

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Latest Reading Guide

NOV RG 20252

 

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