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Full Product Details

Author:   Bill Shander
Publisher:   John Wiley & Sons Inc
Imprint:   John Wiley & Sons Inc
Dimensions:   Width: 15.80cm , Height: 2.30cm , Length: 23.10cm
Weight:   0.431kg
ISBN:  

9781394289523

ISBN 10:   1394289529
Pages:   256
Publication Date:   24 April 2025
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Available To Order  
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Table of Contents

Preface vii Whisper While You Work xi WHAT & WHY 1 Nothing Is As It Seems 3 More Rolling Stones, Less Coldplay 14 Everything Is UX 21 Who Are You? 31 HOW IDEAS 35 You Belong 37 Just Asking Questions 47 Useful Paranoia 54 Kill the Cat 59 Can You Hear Me Now? 65 A Rigid and Flexible Process 72 Peeling the Stakeholder Onion 81 HOW HANDS-ON 89 How to Run a Therapy Session 91 I Feel You 99 Starting Broad, Digging Deep 107 Chunky Segmentation 120 Gained in Translation 126 The Art of the (Im)Possible 131 Bobbing for Apples 139 Silence Is Golden 144 Good Questions 151 Turn It Around 157 Whispering En Masse 163 Let’s Talk About Bias, Baby 173 What It’s Really All About 179 Trouble 181 When You Know You’re Done 191 NOW WHAT 199 Prequalifying Whisperability 201 Influence Without Authority 207 Final Thoughts, Including Some Love for the Stakeholders 218 Index 223

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Author Information

BILL SHANDER is an information designer. For over 30 years, he has been helping clients turn their data into compelling visual (and often interactive) experiences. Clients include the World Bank, United Nations, Starbucks, PwC, MIT, multiple U.S. government agencies, and many more. He’s also spent the past 10 years as an educator teaching these skills.

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