Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2.
Author:   Anders Gustafsson (Univ. of Karlstad, Sweden) ,  Anders Gustafsson (Univ. of Karlstad, Sweden)
Publisher:   Emerald Group Publishing
ISBN:  

9781280508769


Pages:   85
Publication Date:   06 May 2005
Format:   Electronic book text
Availability:   Available To Order   Availability explained
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Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2.


Overview

Taken from the highly successful and influential QUIS conference in 2004, the articles in the e-book cover key topics in services research such as quality in customer care centres, assessing behaviour and Kano's theory of attractive quality

Full Product Details

Author:   Anders Gustafsson (Univ. of Karlstad, Sweden) ,  Anders Gustafsson (Univ. of Karlstad, Sweden)
Publisher:   Emerald Group Publishing
Imprint:   Emerald Group Publishing
ISBN:  

9781280508769


ISBN 10:   1280508760
Pages:   85
Publication Date:   06 May 2005
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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