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9780130480415

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Jennifer Thomas first noticed the need for Green Industry managers to learn Spanish when she was playing golf and speaking Spanish with a Latino employee at a golf club near Chicago. The employee lamented, ""'Rapido!' That's the only Spanish word my boss knows! That's all he ever says!"" They discussed how not knowing one another's language caused them to lose ten to fifteen minutes an hour in productivity trying to explain a task using just body language. The lack of communication had caused misunderstandings, mistakes, and rework. Shortly after, Ms. Thomas developed and wrote Spanish for the Green Industry and English for the Green Industry. She is a regular presenter at Green Industry educational conferences, businesses and University Extension offices. Her unique training methods and customized courses stem from her extensive educational background and experiences living and working in Mexico, Spain, and South America as well as teaching high school Spanish for many years. Ms. Thomas holds a Master's degree in International Management from the American Graduate School for International Management. As a former tennis teaching professional and junior golf instructor, Ms. Thomas has much experience training, coaching, and motivating all walks of life. She lives in Evanston, Illinois and spends her summers in Green Lake, Wisconsin.

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