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9783319042169

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Gianmario Motta is an Associate Professor at the University of Pavia’s Electronic, Electric, Computer and Biomedical Engineering Department and is the founder and director of the Service Engineering Lab. His fields of expertise are Enterprise Systems and Service Engineering. He has authored more than 60 papers, 7 books and edited two conference proceedings. He also has extensive industry experience as an analyst, project manager and industry manager in systems integration for enterprise systems. He has served as a manager at FIAT and more recently, as a partner at Deloitte Consulting, where he was responsible for projects in the telecommunications industry. Dr. Bing Wu is a Professor of Computing at the Dublin Institute of Technology, Ireland. He received his PhD from the University Of Manchester Institute Of Technology (1996). His research and publications are mainly in the areas of computerized information management, knowledge discovery and education, including knowledge representation and management, system engineering and re-engineering and application of advanced computing techniques to real-world systems, such as healthcare informatics and bio-informatics as well as industry-oriented software education.

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