Overview

How can we assess the factors that affect employees' well-being whilst avoiding preconceptions, unfounded ideologies and even falsehoods? What indicators should we use to take an objective look at the state of employees? How can organisations act to make meaningful progress on this issue? Intuitively, we sense that employees who are happy in their roles perform better and ultimately result in satisfied customers (or users) and reassured shareholders (or a regulatory authority). This intuition, supported over the last three or four decades by validated scientific research and successful experiments by practitioners, underpins the argument that companies' economic performance can no longer be sustainable without taking social performance into account. But how can social performance be objectively measured? What factors most adversely affect employees' performance, sometimes even threatening their health? Are there not protective factors that counterbalance these risk factors? This book provides answers to these questions and will assist those seeking to optimise employee performance.

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9786630093063

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