Overview

“This book provides an indispensable guide for establishing a firm SOA governance foundation. Easy to read, comprehensive, pragmatic...excellent job.” --Nick Laqua, Enterprise SOA Architect, Cathay Pacific Airways   “SOA Governance is a must-read that provides an in-depth look at the organizational, managerial, procedural, and technical aspects that any SOA project needs to consider. If you’re investing in SOA, you’ll benefit greatly by having this excellent resource available to you as you contend with the many challenges of creating your own SOA governance.” --David E. Michalowicz, Principal, Information Systems Engineer, The MITRE Corporation   “With this book Thomas Erl [and his team] do a great job in outlining a framework to implement an SOA governance program. For each stage of the project lifecycle, necessary governance precepts and processes are described concretely by referring to the service-orientation principles and SOA patterns. This makes it an indispensable source of information for any SOA practitioner or any professional who plans to start an SOA initiative.” --Jean-Paul De Baets, Principal SOA Architect, Fedict (Belgian Federal Government Information and Communication Technology Service)   “This book on SOA governance provides both thoughtful and carefully crafted narrative and the supplementation of poignant real-world case studies that will help practitioners calibrate guidance to realities on the ground. This is a terrific book that will be heavily used--with tab stickers, dog-ears, highlighting, and column notes abounding to show for it--as practitioners strategize and subsequently iterate through organizational learnings on their journeys to SOA maturity.” --David S. Rogers, Manager, IEEE Conferences Business and Technology Solutions Office   “Thomas Erl’s SOA Governance clarifies the principles behind this crucial capability for SOA adoption. Finally, a contribution that serves as a guide for project managers, architects, and any related role that has a common goal: the establishment, administration, and vision behind a service-enabled enterprise. Accenture sees this book as a milestone that will support the rationale behind selling and delivering SOA governance projects around the world.” --Dr. Matthias Ziegler, Accenture; Dr. Jure Zakotnik, Accenture; Thomas M. Michelbach, Accenture   “Thomas Erl’s SOA Governance book fills in an important missing piece for any organization wanting to move to--and succeed with--an enterprise commitment to implement SOA and realize its overarching benefits. Of equal importance, however, is the fact that the basic concepts and frameworks that the book instantiates in the context of SOA can also be productively applied in other contexts that are not formally `SOA-esque,’ but where complexity is in need of formal governance.” --Charles N. Mead, MD, MSc., Senior Technical Advisor to the Director, National Cancer Institute Center for Bioinformatics and Information Technology (NCI CBIIT) Chair, Architecture Board, Health Level 7 (HL7)   “SOA Governance is the best read on governance and software delivery processes since the publication of RUP; it is the book that defines the standard Service Delivery Processes for all project lifecycle models and defines the necessary conditions and roadmap to reach SOA in the IT organization.” --Filippos Santas, IT Architect, Credit Suisse Private Banking, Switzerland, and Certified SOA Trainer   “Achieving your service-oriented goals requires controlled growth and change, which are best accomplished through rigorous governance. The authors of this work drive to the heart of governance and show you how to manage your portfolio of services.” --Kevin P. Davis, Ph.D., Software Architect     The Definitive Guide to Governing Shared Services and SOA Projects   SOA Governance: Governing Shared Services On-Premise and in the Cloud is the result of a multi-year project to collect proven industry practices for establishing IT governance controls specific to the adoption of SOA and service-orientation. Authored by world-renowned experts in the fields of SOA, IT governance, and cloud computing, this comprehensive book provides clear direction as to what does and does not constitute SOA governance and then steps the reader through the most important industry governance practices, as they pertain to individual SOA project lifecycle stages.   With a consistent, vendor-neutral focus, and with the help of case study examples, the authors demonstrate how to define and position precepts, organizational roles, processes, standards, and metrics. Readers benefit from thorough and visually depicted cross-references and mapping between roles, processes, precepts, and project stages, enabling them to fully explore dynamics and dependencies and thereby learn how to use these governance controls to create their own custom SOA governance systems.   This important title will be valuable to every practitioner concerned with making SOA work, including senior IT managers, project managers, architects, analysts, developers, administrators, QA professionals, security specialists, and cloud computing professionals.   Topic Areas Defining SOA governance Establishing an SOA governance office and program Working with proven SOA governance precepts and processes Identifying organizational roles and relating them to SOA governance Associating design-time and runtime SOA project stages with SOA governance controls Governance considerations specific to shared services Roles, precepts, and factors specific to cloud-based services Understanding and categorizing SOA governance products and technologies Applying governance controls as early as the planning stages and measuring their success in subsequent stages Using vitality triggers to govern shared services on an on-going basis SOA governance controls that pertain to business information documents and policies

Full Product Details

Author:   Thomas Erl ,  Stephen G. Bennett ,  Benjamin Carlyle ,  Clive Gee
Publisher:   Pearson Education (US)
Imprint:   Prentice Hall
Dimensions:   Width: 18.80cm , Height: 4.20cm , Length: 23.60cm
Weight:   1.238kg
ISBN:  

9780138156756

ISBN 10:   0138156751
Pages:   704
Publication Date:   05 May 2011
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Foreword by Massimo Pezzini     xxxi Foreword by Roberto Medrano     xxxiii Acknowledgments     xxxv CHAPTER 1: Introduction     1 1.1 About this Book     3 Who this Book is For     3 What this Book Does Not Cover      4 This is Not a Book About SOA Management     4 This is Not a Book About Cloud Computing Governance      4 1.2 Recommended Reading     5 1.3 How this Book is Organized     6 Part I: Fundamentals     6 Part II: Project Governance     7 Part III: Strategic Governance     10 Part IV: Appendices    11 1.4 Symbols, Figures, and Style Conventions     12 Symbol Legend     12 Mapping Diagrams     12 SOA Principles & Patterns Sections     13 Capitalization     14 1.5 Additional Information     14 Updates, Errata, and Resources (www.soabooks.com)      14 Master Glossary (www.soaglossary.com)      15 Referenced Specifications (www.soaspecs.com)      15 SOASchool.com SOA Certified Professional (SOACP)      15 CloudSchool.com Cloud Certified Professional (CCP)      15 The SOA Magazine (www.soamag.com)      15 Notification Service     16 CHAPTER 2: Case Study Background     17 2.1 How Case Studies are Used     18 2.2 Raysmoore Corporation     18 History     18 IT Environment     18 Business Goals and Obstacles     19 2.3 Case Study Continuation     20 PART I: FUNDAMENTALS CHAPTER 3: Service-Oriented Computing Fundamentals     23 3.1 Basic Terminology     24 Service-Oriented Computing     25 Service-Orientation     26 Service-Oriented Architecture (SOA)      29 Services     31 Services as Components     32 Services as Web Services     32 Services as REST Services     34 SOA Manifesto     34 Cloud Computing     35 IT Resources     35 Cloud     36 On-Premise     37 Cloud Deployment Models     37 Cloud Consumers and Cloud Providers     38 Cloud Delivery Models      38 Service Models     38 Agnostic Logic and Non-Agnostic Logic     39 Service Composition     40 Service Inventory     41 Service Portfolio     41 Service Candidate      42 Service Contract     43 Service-Related Granularity     44 SOA Design Patterns     46 3.2 Further Reading     47 CHAPTER 4: SOA Planning Fundamentals     49 4.1 The Four Pillars of Service-Orientation     51 Teamwork     52 Education      52 Discipline     52 Balanced Scope     53 4.2 Levels of Organizational Maturity     56 Service Neutral Level      .57 Service Aware Level     57 Service Capable Level     57 Business Aligned Level     58 Business Driven Level     58 Service Ineffectual Level     58 Service Aggressive Level     59 4.3 SOA Funding Models     60 Platform (Service Inventory) Funding     60 Project Funding Model (Platform)      61 Central Funding Model (Platform)      64 Usage Based Funding Model (Platform)      66 Service Funding     69 Project Funding Model (Service)      69 Central Funding Model (Service)      71 Hybrid Funding Model (Service)      72 Usage Based Funding Model (Service)      74 CHAPTER 5: SOA Project Fundamentals     79 5.1 Project and Lifecycle Stages     81 SOA Adoption Planning     82 Service Inventory Analysis     82 Service-Oriented Analysis (Service Modeling)      84 Service-Oriented Design (Service Contract)      85 Service Logic Design     87 Service Development     87 Service Testing     88 Service Deployment and Maintenance     89 Service Usage and Monitoring      90 Service Discovery     90 Service Versioning and Retirement      91 5.2 Organizational Roles     92 Service Analyst     96 Service Architect     96 Service Developer     97 Service Custodian     98 Cloud Service Owner      98 Service Administrator     100 Cloud Resource Administrator     100 Schema Custodian     102 Policy Custodian     104 Service Registry Custodian     105 Technical Communications Specialist      105 Enterprise Architect      106 Enterprise Design Standards Custodian (and Auditor)      107 SOA Quality Assurance Specialist      109 SOA Security Specialist     110 SOA Governance Specialist     111 Other Roles     112 Educator      112 Business Analyst      113 Data Architect     113 Technology Architect      113 Cloud Technology Professional      114 Cloud Architect      114 Cloud Security Specialist      114 Cloud Governance Specialist     114 IT Manager     115 5.3 Service Profiles     115 Service-Level Profile Structure     117 Capability Profile Structure     118 Additional Considerations     119 Customizing Service Profiles      119 Service Profiles and Service Registries      119 Service Profiles and Service Catalogs     119 Service Profiles and Service Architecture     120 CHAPTER 6: Understanding SOA Governance     121 6.1 Governance 101     122 The Scope of Governance     123 Governance and Methodology      124 Governance and Management     124 Methodology and Management     125 Comparisons     125 The Building Blocks of a Governance System     127 Precepts      128 People (Roles)      128 Processes     129 Metrics     129 Governance and SOA     130 6.2 The SOA Governance Program Office (SGPO)      131 6.3 SGPO Jurisdiction Models     133 Centralized Enterprise SGPO     133 Centralized Domain SGPO     134 Federated Domain SGPOs     135 Independent Domain SGPOs     136 6.4 The SOA Governance Program     137 Step 1: Assessing the Enterprise (or Domain)      137 Current Governance Practices and Management Styles     138 SOA Initiative Maturity     138 Current Organizational Model     139 Current and Planned Balance of On-Premise and Cloud-based IT Resources      139 Step 2: Planning and Building the SOA Governance Program     139 SOA Governance Precepts     139 SOA Governance Processes     141 SOA Governance Roles     143 Additional Components     146 Step 3: Running the SOA Governance Program (Best Practices and Common Pitfalls)      146 Collect the Right Metrics and Have the Right People Use Them      146 Provide Transparency and Foster Collaboration     147 Ensure Consistency and Reliability     147 Compliance and Incentives     147 Education and Communication     148 Common Pitfalls     148 PART II: PROJECT GOVERNANCE CHAPTER 7: Governing SOA Projects     153 7.1 Overview     155 Precepts, Processes, and People (Roles) Sections     156 7.2 General Governance Controls     157 Precepts     157 Service Profile Standards     157 Service Information Precepts     158 Service Policy Precepts      158 Logical Domain Precepts      159 Security Control Precepts      160 SOA Governance Technology Standards     163 Metrics     164 Cost Metrics     164 Standards-related Precept Metrics      165 Threshold Metrics     165 Vitality Metrics     166 Case Study Example     167 7.3 Governing SOA Adoption Planning     169 Precepts     169 Preferred Adoption Scope Definition     169 Organizational Maturity Criteria Definition     171 Standardized Funding Model     172 Processes     173 Organizational Governance Maturity Assessment     173 Adoption Impact Analysis      176 Adoption Risk Assessment     178 People (Roles)      179 Enterprise Architect      179 SOA Governance Specialist     181 Case Study Example     182 CHAPTER 8: Governing Service Analysis Stages     187 8.1 Governing Service Inventory Analysis     192 Precepts     193 Service Inventory Scope Definition      193 Processes     195 Business Requirements Prioritization     195 People (Roles)      197 Service Analyst     197 Enterprise Design Standards Custodian     198 Enterprise Architect      199 SOA Governance Specialist     200 Case Study Example     201 8.2 Governing Service-Oriented Analysis (Service Modeling)      206 Precepts     206 Service and Capability Candidate Naming Standards     206 Service Normalization     207 Service Candidate Versioning Standards     209 Processes     210 Service Candidate Review     210 People (Roles)      212 Service Analyst     212 Service Architect      213 Enterprise Design Standards Custodian     214 Enterprise Architect     215 SOA Governance Specialist     216 Case Study Example     217 CHAPTER 9: Governing Service Design and Development Stages     221 9.1 Governing Service-Oriented Design (Service Contract)      223 Precepts     223 Schema Design Standards     223 Service Contract Design Standards     225 Service-Orientation Contract Design Standards     228 SLA Template      229 Processes     231 Service Contract Design Review     231 Service Contract Registration     234 People (Roles)      236 Service Architect      236 Schema Custodian     237 Policy Custodian     238 Technical Communications Specialist     239 Enterprise Design Standards Custodian     241 Enterprise Architect      242 SOA Security Specialist     243 SOA Governance Specialist      245 Case Study Example     246 9.2 Governing Service Logic Design     249 Precepts     249 Service Logic Design Standards     249 Service-Orientation Architecture Design Standards     252 Processes     253 Service Access Control      253 Service Logic Design Review      255 Legal Data Audit     257 People (Roles)      259 Service Architect      259 Enterprise Design Standards Custodian     260 Enterprise Architect      261 SOA Security Specialist      262 SOA Governance Specialist      263 Case Study Example     265 9.3 Governing Service Development     267 Precepts     267 Service Logic Programming Standards      267 Custom Development Technology Standards     268 Processes     270 Service Logic Code Review     270 People (Roles)      272 Service Developer     272 Enterprise Design Standards Custodian     273 Enterprise Architect     274 SOA Governance Specialist     275 Case Study Example     276 CHAPTER 10: Governing Service Testing and Deployment Stages     277 10.1 Governing Service Testing     278 Precepts     279 Testing Tool Standards     279 Testing Parameter Standards     280 Service Testing Standards     281 Cloud Integration Testing Standards     283 Test Data Usage Guidelines     285 Processes     286 Service Test Results Review      286 People (Roles)      287 Service Administrator     287 Cloud Resource Administrator     288 Enterprise Architect      289 SOA Quality Assurance Specialist     290 SOA Security Specialist     291 SOA Governance Specialist      292 Case Study Example     294 10.2 Governing Service Deployment and Maintenance     298 Precepts     298 Production Deployment and Maintenance Standards     298 Processes     301 Service Certification Review     301 Service Maintenance Review     303 People (Roles)      304 Service Administrator      304 Cloud Resource Administrator     305 Service Custodian     307 Enterprise Architect      308 SOA Quality Assurance Specialist      309 SOA Security Specialist     310 SOA Governance Specialist     311 Case Study Example     312 Chapter 11: Governing Service Usage, Discovery, and Versioning Stages     315 11.1 Governing Service Usage and Monitoring     317 Precepts     317 Runtime Service Usage Thresholds     317 Service Vitality Triggers     320 Processes     323 Service Vitality Review     323 People (Roles)      325 Enterprise Architect      325 Service Architect      326 Service Administrator     327 Cloud Resource Administrator     328 Service Custodian     329 SOA Security Specialist      331 SOA Governance Specialist      332 Case Study Example     333 11.2 Governing Service Discovery     335 Precepts     335 Centralized Service Registry     335 Processes     337 Service Registry Access Control     337 Service Registry Record Review     339 Service Discovery     340 Shared Service Usage Request      342 Shared Service Modification Request     343 People (Roles)      345 Service Custodian     345 Service Registry Custodian     346 Technical Communications Specialist      348 SOA Governance Specialist      348 Case Study Example     350 11.3 Governing Service Versioning and Retirement     352 Precepts     352 Service Versioning Strategy     352 SLA Versioning Rules     354 Service Retirement Notification     356 Processes     357 Service Versioning     357 Service Retirement     359 People (Roles)      360 Enterprise Design Standards Custodian     60 Service Administrator      362 Cloud Resource Administrator     363 Schema Custodian     364 Policy Custodian     364 SOA Governance Specialist     365 PART III: STRATEGIC GOVERNANCE CHAPTER 12: Service Information and Service Policy Governance     369 12.1 Overview     371 Service Data vs. Service Information     371 Policies 101     373 12.2 Governance Controls     375 Precepts     375 Enterprise Business Dictionary/Domain Business Dictionary     375 Service Metadata Standards     377 Enterprise Ontology/Domain Ontology      380 Business Policy Standards     382 Operational Policy Standards    384 Policy Centralization     386 Processes     389 Data Quality Review      389 Communications Quality Review     391 Information Alignment Audit      393 Policy Conflict Audit      395 People (Roles)      397 Business Analyst      397 Data Architect      399 Schema Custodian      399 Policy Custodian     401 Service Registry Custodian     402 Technical Communications Specialist      403 SOA Quality Assurance Specialist      405 SOA Governance Specialist     406 12.3 Guidelines for Establishing Enterprise Business Models     408 Establish a Service Information Governance Council     408 Assign Business Information Custodians     408 Assign Value to Business Information     409 Relate Service Information Governance to Master Data Management     409 CHAPTER 13: SOA Governance Vitality      411 13.1 Vitality Fundamentals     412 13.2 Vitality Triggers     414 Business vs. Technology Changes     415 Types of Vitality Triggers     416 Strategic Adjustments     416 Strategic Business Adjustment     416 Strategic IT Adjustment     417 Industry Shifts     417 Business Shift      417 Technology Shift      418 Metrics     418 Performance Metrics     419 Compliance Metrics     419 Organizational Shifts     419 Periodic     420 Milestone     420 Time     420 13.3 SOA Governance Vitality Process     421 Identify Activity     421 Assess Activity     422 Refresh Activity     422 Approve Activity     423 Communicate Activity     423 CHAPTER 14: SOA Governance Technology     425 14.1 Understanding SOA Governance Technology     426 SOA Governance Task Types     427 Manual Governance      427 Automated Governance      427 Design-time Governance     428 Runtime Governance     428 On-Premise Governance     428 Cloud Governance     428 Passive Governance     428 Active Governance     429 SOA Governance Technology Types     429 Administrative     429 Monitoring      429 Reporting     430 Enforcement     430 14.2 Common SOA Governance Technology Products     431 Service Registries     431 Task Types      432 Technology Types      432 SOA Project Stages     433 Repositories     433 Task Types     434 Technology Types     434 SOA Project Stages     435 Service Agents     435 Task Types     436 Technology Types     437 SOA Project Stages     437 Policy Systems     437 Task Types     438 Technology Types     438 SOA Project Stages     439 Quality Assurance Tools     439 Task Types     440 Technology Types     440 SOA Project Stages     441 SOA Management Suites     441 Other Tools and Products     442 Technical Editors and Graphic Tools    442 Content Sharing and Publishing Tools     442 Configuration Management Tools     443 Custom SOA Governance Solutions     443 14.3 Guidelines for Acquiring SOA Governance Technology     444 Acquisition Strategies     444 Single Vendor     444 Multiple Vendors     445 Open Source     446 Leased from Cloud Vendor     447 Best Practices     448 Establish Criteria Based on Your Specific Requirements     448 Investigate Customizability     448 Investigate APIs      448 Understand Both Initial and Long-Term Costs     448 Understand Actual Governance Support     449 Take the Time to Create a Quality RFP     449 PART IV: APPENDICES APPENDIX A: Case Study Conclusion     453 APPENDIX B: Master Reference Diagrams for Organizational Roles     457 Service Analyst     458 Service Architect     459 Service Developer      460 Service Custodian     460 Service Administrator     461 Cloud Resource Administrator     462 Schema Custodian     463 Policy Custodian     464 Service Registry Custodian     465 Technical Communications Specialist     466 Enterprise Architect     467 Enterprise Design Standards Custodian (and Auditor)      468 SOA Quality Assurance Specialist      469 SOA Security Specialist     470 SOA Governance Specialist (precepts)      471 SOA Governance Specialist (processes)      472 APPENDIX C: Service-Orientation Principles Reference     473 APPENDIX D: SOA Design Patterns Reference     489 APPENDIX E: The Annotated SOA Manifesto     577 APPENDIX F: Versioning Fundamentals for Web Services and REST Services     591 F.1 Versioning Basics     593 Versioning Web Services     593 Versioning REST Services     594 Fine and Coarse-Grained Constraints     595 F.2 Versioning and Compatibility     596 Backwards Compatibility     596 Backwards Compatibility in Web Services     596 Backwards Compatibility in REST Services      597 Forwards Compatibility     599 Compatible Changes     602 Incompatible Changes     604 F.3 REST Service Compatibility Considerations     605 F.4 Version Identifiers     608 F.5 Versioning Strategies     611 The Strict Strategy (New Change, New Contract)      611 Pros and Cons     612 The Flexible Strategy (Backwards Compatibility)      612 Pros and Cons     613 The Loose Strategy (Backwards and Forwards Compatibility)      613 Pros and Cons     614 Summary Table     614 F.6 REST Service Versioning Considerations     615 APPENDIX G: Mapping Service-Orientation to RUP     617 Compatibility of RUP and SOA     618 Overview of RUP (and MSOAM)      619 The Pillars of Service-Orientation and the RUP Principles     620 Breadth and Depth Roles and Role Mapping     623 Enterprise and Governance Roles     624 Mapping Service Delivery Project Stages to Disciplines     625 Mapping MSOAM Analysis and Design Stages to RUP Disciplines     626 Service-Orientation and RUP: Gaps     628 Related Reading     628 Bibliography     629 APPENDIX H: Additional Resources     631 About the Authors     635 About the Contributors     641 About the Foreword Contributors     643 Index     645

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Author Information

&>   Alongside many white papers and magazine articles, Stephen’s previous literary efforts include the book Silver Clouds, Dark Linings: A Concise Guide to Cloud Computing (Prentice Hall 2010). Stephen is a regular speaker at executive events and conferences on topics such as SOA adoption, service engineering, SOA Governance, service-oriented architecture, and cloud computing. Stephen has been involved in multiple standards efforts around SOA and Enterprise Architecture. Stephen has co-chaired a number of working groups within the Open Group organization around SOA Governance and TOGAF/SOA.   Thomas Erl is a best-selling IT author and founder of CloudSchool.com™ andSOASchool.com®. Thomas has been the world's top-selling service technology author for over five years and is the series editor of the Prentice Hall Service Technology Series from Thomas Erl (www.servicetechbooks.com ), as well as the editor of the Service Technology Magazine (www.servicetechmag.com). With over 175,000 copies in print world-wide, his eight published books have become international bestsellers and have been formally endorsed by senior members of major IT organizations, such as IBM, Microsoft, Oracle, Intel, Accenture, IEEE, HL7, MITRE, SAP, CISCO, HP, and others.   Four of his books, Cloud Computing: Concepts, Technology & Architecture, SOA Design Patterns, SOA Principles of Service Design, and SOA Governance, were authored in collaboration with the IT community and have contributed to the definition of cloud computing technology mechanisms, the service-oriented architectural model and service-orientation as a distinct paradigm. Thomas is currently working with over 20 authors on several new books dedicated to specialized topic areas such as cloud computing, Big Data, modern service technologies, and service-orientation.   As CEO of Arcitura Education Inc. and in cooperation with CloudSchool.com™ andSOASchool.com®, Thomas has led the development of curricula for the internationally recognized SOA Certified Professional (SOACP) and Cloud Certified Professional (CCP) accreditation programs, which have established a series of formal, vendor-neutral industry certifications.   Thomas is the founding member of the SOA Manifesto Working Group and author of the Annotated SOA Manifesto (www.soa-manifesto.com). He is a member of the Cloud Education & Credential Committee, SOA Education Committee, and he further oversees theSOAPatterns.org and CloudPatterns.org initiatives, which are dedicated to the on-going development of master pattern catalogs for service-oriented computing and cloud computing.   Thomas has toured over 20 countries as a speaker and instructor for public and private events, and regularly participates in international conferences, including SOA, Cloud + Service Technology Symposium and Gartner events. Over 100 articles and interviews by Thomas have been published in numerous publications, including the Wall Street Journal and CIO Magazine.   Robert Laird is the lead architect of the IBM Software Group in areas of SOA governance and SOA policy; he currently leads the automation of the SOA Policy Lifecycle. Prior to that, Robert co-authored the SOA Governance and Management Method (SGMM) for usage of SOA governance capabilities and maturity assessment. Robert has several years of international consulting experience and was responsible for supporting and leading service-oriented architecture (SOA) governance and SOA architecture engagements for worldwide IBM customers.   With more than 20 years experience in the telecom industry at MCI and Verizon, Robert has been the MCI chief architect, leading the enterprise architecture group and has worked across the entire order-to-cash suite of applications. He led the development of the SOA based single stack strategy to simplify the multiple network and applications silos; he has driven the strategy, planning, and execution of MCI’s product development in the area of contact centers, IP/VPN, VOIP, IMS, and managed services; and, for OSS, he has led successful implementations to automate network provisioning, network restoration, and network management.   Prior to joining MCI, Robert worked as a consultant for American Management Systems (AMS) and Ideation, Inc. He has an MS and a BS degree in Computer Science from Purdue University and has been granted two patents in the area of telephony, with three patents pending in the area of computing. As well as speaking at various industry forums, Robert has written for The SOA Magazine, been quoted in CIO Insight, Telecommunications, Infoworld, and Computerworld, and has co-authored two books including SOA Governance (IBM Press 2008) and Executing SOA (IBM Press 2008).   Anne Thomas Manes is the Vice President and Research Director for Burton Group Application Platform Strategies. Her expertise includes SOA, web services, XML, governance, Java, application servers, super platforms, and application security. Prior to joining Burton Group, Anne was the Chief Technology Officer at Systinet, an SOA governance vendor (now part of HP) and Director of Market Innovation in Sun Microsystems’s software group. With 28 years of experience, Anne was named one of the 50 most powerful people in networking 2002 by Network World and among the “Power 100 IT Leaders,” by Enterprise Systems Journal.   Anne has authored Web Services: A Manager’s Guide (Addison-Wesley, 2003) and contributed the foreword for the new book Next Generation SOA (Prentice Hall, 2011). Anne has also participated in Web services standards development efforts at the W3C, OASIS, WS-I, and JCP.   Robert Schneider is a Partner at WiseClouds, LLC. WiseClouds offers vendor-neutral, unbiased consulting and training services that help customers understand and manage cloud computing business concerns, select the right mixture of enabling technologies, and identify and deploy the ideal configuration required.   Robert has provided database optimization, distributed computing, and other technical expertise to a wide variety of enterprises in the financial, technology, and public sectors. Clients have included Amazon, JP Morgan Chase & Co, VISA, HP, S.W.I.F.T., and numerous governments such as the United States, Brazil, Malaysia, Mexico, Australia, and the United Kingdom.   Robert has written six books and numerous articles on database technology and other complex topics such as cloud computing, and SOA. Robert is a frequent organizer and presenter at technology industry events, worldwide.   Leo Shuster is a seasoned IT professional. He has directed Enterprise Architecture and SOA strategy and execution for a number of organizations including Nationwide Insurance, National City Corporation, Ohio Savings Bank, and Progressive Insurance. Leo holds an MS in Computer Science and Engineering from Case Western Reserve University and an MBA from Cleveland State University. Thus far, in his 15 year IT career, Leo has held a variety of roles including Director, Manager, Team Lead, Project Manager, Architect, and Developer. Leo has presented on Enterprise Architecture, SOA, and related topics for groups of all sizes at a variety of industry events and conferences. He is passionate about technology and regularly blogs about advanced software architecture issues at leoshuster.blogspot.com.   Andre Tost works as a Senior Technical Staff Member in the IBM Software Group where he assists IBM’s customers in establishing service-oriented architectures. His special focus is on Web services, Enterprise Service Bus technology, and SOA governance. Before his current assignment, Andre spent ten years in various partner enablement, development, and architectural roles in IBM software development. Andre has spoken at industry conferences worldwide on topics related to SOA and is a frequent publisher of articles and papers. He is also a co-author of several books on Web services and related technologies including Web Service Contract Design and Versioning for SOA (Prentice Hall 2008). Originally from Germany, he now lives and works in Rochester, Minnesota.   Chris Venable is an architect and member of the SOA Center of Competency at Wal-Mart Stores, Inc. He has 16 years of experience in the IT industry with the past nine focused on SOA, data integration, and other modern software engineering practices.   Current areas of interest include business architecture, event processing, variation analysis, and conceptual modeling.

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