Overview

This SME Competitiveness Outlook sets out what a digital transformation looks like for small and medium-sized enterprises. Featuring insights from the International Trade Centre’s new Enterprise Digital Transformation Index, a metric that assesses how firms are adopting new technologies, it shows what challenges or circumstances may hold these businesses back in an increasingly digital age. The report also identifies the key enablers for firms to digitally transform– infrastructure, skills and regulations – while setting out what they can do when these enablers are absent to make up for what the environment lacks. The report unveils a Digital Transformation Action Plan for decision makers at the national and international levels. This roadmap provides a menu of options that decision makers can adopt depending on a country’s needs and circumstances – and reflects the key elements that must be in place to ensure that firms can benefit fully from the digital economy, and that no one is left behind.

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